Open To Work
Lisa Bjorklund
Work Preference
Summary
Customer Service Manager with more than 10 years of customer service experience and 9 years of leadership experience in manufacturing and service environments. Proven success managing teams, training employees, building customer relationships, resolving issues, and supporting business operations. Recognized for strong communication skills, attention to detail, and the ability to improve customer satisfaction while maintaining efficient workflows.
Overview
20
20
years of professional experience
Work History
Customer Service Manager
Global Glove & Safety Manufacturing, Inc.
Ramsey
06.2015 - 06.2026
- Collaborated with owner/CEO on projects, contributing to informed decision-making.
- Promoted to Customer Service Manager in 2017 based on performance and leadership abilities.
- Lead and supervise a team of six employees, including five Customer Service Representatives and one warehouse team member.
- Serve as lead trainer for new hires, providing onboarding, coaching, and ongoing employee development.
- Build and maintain strong customer relationships through professional phone and email communication.
- Oversee order entry and ensure accuracy of customer orders and account information.
- Partner with warehouse operations to support efficient order fulfillment and customer satisfaction.
- Resolve customer concerns and escalations while maintaining a positive customer experience.
- Collaborate cross-functionally with logistics, shipping, accounting, product development, marketing, and outside sales to ensure seamless operations and customer satisfaction.
Customer Service Representative / Security Officer
WestHealth
Plymouth
06.2013 - 03.2015
- Delivered exceptional customer service to patients, visitors, tenants, and staff.
- Assisted patients and visitors with navigation throughout the facility.
- Updated tenant directories and administrative records to ensure accurate information.
- Guided patients and visitors in navigating facility to enhance their experience.
- Responded to incidents, documented reports, and helped maintain a safe and professional environment.
- Facilitated daily operations through clear communication and proactive problem-solving.
Sales Associate / Key Holder
Kay Jewelers
Maple Grove
11.2012 - 07.2013
- Guided customers in product selection and purchasing decisions to enhance shopping experience.
- Executed opening and closing procedures, ensuring compliance with operational standards.
- Oversaw inventory management, merchandising, and stock replenishment to maintain optimal product availability.
- Managed inventory, merchandising, and stock replenishment.
- Assisted with employee scheduling and daily store operations.
Teacher's Aide
Tutor Time
Blaine
10.2008 - 01.2013
- Supported children's educational and developmental activities in a safe learning environment.
- Maintained accurate student records and organized essential classroom documentation to support academic tracking.
- Fostered positive relationships with children and families to enhance engagement and support learning.
- Assisted with classroom organization and streamlined daily operations to create an efficient learning environment.
Sales Associate
Holiday Stationstores
Blaine
01.2008 - 01.2009
Sales Associate / Photo Technician
Walgreens
Coon Rapids
01.2006 - 01.2007
Education
High School -
Andover High School
Andover, MNSkills
- Customer Service Management
- Account Management
- Customer Complaint Resolution
- Employee Training & Onboarding
- Team Leadership & Development
- Performance management
- Retention strategies
- Data-driven decisions
- KPI analysis
- Process Improvement
- Process optimization
- Cross-Functional Collaboration
- Inter-department collaboration
- CRM
- Phone & Email Support
- Order Fulfillment
- Workforce Scheduling
- Data Management
- Inventory Control
- Microsoft Office
- Staff performance evaluation
- Feedback incorporation
- Account resolution
Volunteer Experience
- Feed My Starving Children, Volunteer
- Head Start Preschool, Volunteer
Additional Information
Authorized to work in the United States for any employer, Valid Driver's License
Timeline
Customer Service Manager
Global Glove & Safety Manufacturing, Inc.
06.2015 - 06.2026
Customer Service Representative / Security Officer
WestHealth
06.2013 - 03.2015
Sales Associate / Key Holder
Kay Jewelers
11.2012 - 07.2013
Teacher's Aide
Tutor Time
10.2008 - 01.2013
Sales Associate
Holiday Stationstores
01.2008 - 01.2009
Sales Associate / Photo Technician
Walgreens
01.2006 - 01.2007
High School -
Andover High School