Lisa Blackwell
Round Rock,TX
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish results. Strengths in time management, communication and negotiation.
Overview
31
31
years of professional experience
Work History
Volunteer Client Care Associate
Round Rock Area Serving Center
06.2020 - Current
- Assist clients in completing on line applications to receive various benefits offered by Round Rock Area Serving Center.
- Interact with team members across departments to research and resolve customer issues.
- Answer customer questions via telephone, email and in person meetings.
- Demonstrate empathy and concern in listening to client's challenges and offer services and resources to meet their needs.
- Provide suggestions for process, application or documentation improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Officer and Bookkeeper
Blackwell Consulting, Inc.
03.2004 - Current
- Maintain and process invoices, deposits, and money logs.
- Complete payroll for employees and maintain detailed records of procedures.
- Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconcile and correct issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Family owned consulting company
Executive Vice President
First Air Express, Inc.
07.1992 - 06.2003
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies becoming one of Austin's top ten fastest growing businesses. Sales growth to 12 million per year, 100+ employees and multistate offices.
- Formed senior leadership team through rigorous interviews and extensive candidate research to manage
- Provided direction and leadership for outside sales representatives and independent contractors.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
Bachelor of Arts - Speech Communication
University of Texas
Austin TXSkills
- Conflict Resolution
- Customer Relations
- Microsoft PowerPoint
- Document and Records Management
- Professional Telephone Demeanor
- Microsoft Excel
- Computer Proficiency
- Google Docs
- Microsoft Word
- Managing Multiple Tasks
- Intuit QuickBooks
Additional Information
My background includes leading a sales and logistics organization for over ten years. I exited the business world to enjoy raising my kids and supporting the home. While at home, I continued to remain in the sphere of business, maintaining the books for our family's consulting firm. I continue to volunteer and hold various leadership positions with my church, kid's school, and other local organizations in our community.
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Volunteer Client Care Associate
Round Rock Area Serving Center
06.2020 - Current
Officer and Bookkeeper
Blackwell Consulting, Inc.
03.2004 - Current
Executive Vice President
First Air Express, Inc.
07.1992 - 06.2003
Bachelor of Arts - Speech Communication
University of Texas
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