Lisa Bollinger
Bloomington,MN
Summary
Dynamic customer service professional with extensive experience at Bobby & Steve’s Auto World, recognized for exceptional cash handling and customer satisfaction. Proven ability to maintain a welcoming environment while effectively managing high-pressure situations. Strong team leader committed to enhancing customer loyalty through attentive service and efficient transaction processing.
Overview
2023
2023
years of professional experience
Work History
Customer Service/cashier
Bobby & Steve’s Auto World
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Met customer service goals and exceeded customer expectations.
Customer Service
Chipotle Grill
Bloomington, MN
02.2017 - 10.2022
- Managed customer service inquiries and complaints for customer satisfaction.
- Strengthened company reputation by delivering exceptional customer service and support.
- Interacted with customers and employees to resolve customer service concerns.
- Earned Title recognition for providing excellent customer service.
Cashier Team Lead
Holiday Gas Station
Bloomington, MN
06.2015 - 01.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier
Taco Bell Restaurant
Edina, MN
07.2007 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier Food Prep
White Castle
Bloomington, MN
02.2000 - 07.2006
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
Education
Roosevelt High School
Minneapolis, MN06.1989
Skills
- Customer satisfaction
- Cash register operation
- Guest services
- Cash management
- Cash handling expertise
- Merchandise restocking
- Drawer management
- Phone etiquette
- Basic math
- Cross-selling
- Customer assistance
- Honest and dependable
- Cleaning and sanitizing
- Customer relations
- Cash handling and management
- Order taking
- Team leadership
- Cash register operations
- Cash drawer balancing
- Till counting
- Upselling
Timeline
Customer Service
Chipotle Grill
02.2017 - 10.2022
Cashier Team Lead
Holiday Gas Station
06.2015 - 01.2017
Cashier
Taco Bell Restaurant
07.2007 - 06.2015
Cashier Food Prep
White Castle
02.2000 - 07.2006
Customer Service/cashier
Bobby & Steve’s Auto World
Roosevelt High School