Lisa Bonner
Las Vegas,USA
Summary
Experienced professional with a diverse background in eligibility analysis, phlebotomy, and receptionist roles. Demonstrated ability to excel in fast-paced environments while delivering exceptional bilingual customer service. Skilled in screening patients, maintaining confidentiality, and communicating effectively with healthcare professionals and government workers.
Overview
16
16
years of professional experience
Work History
Phlebotomy Technician
Care Staffing Professionals Inc
04.2021 - Current
- Ensured proper labeling, storage, and transportation of specimens
- Carried out blood collection procedures adhering to standard guidelines
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Verified patient information prior to specimen collection.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
Medi-cal Patient Accounting/Eligibility Analyst
Dignity Health California Hospital/Getixhealth
12.2019 - 04.2021
- Recorded interactions related to health insurance claims in a secure database
- Greeted patients and provided assistance with paperwork.
- Assessed eligibility of patients for health insurance coverage based on policy guidelines.
- Monitored changes in the healthcare industry to ensure compliance with regulations.
- Provided customer service support to answer inquiries about health plans and benefits.
- Facilitated communication between providers and payers regarding payment issues or coding errors.
Cashier Hostess/Server
La Barca Restaurant
09.2017 - 11.2019
- Welcome customers warmly upon entry
- Arranged seating to maximize guest comfort
- Informed customers about today's specials and promotions
- Ensured accurate handling of payments at checkout
- Maintained cleanliness and organization of tables consistently during shifts
- Processed orders for catering services
- Responsible for making change and performing cash drops
- Explained procedures, resolved queries, and maintained adherence to guidelines.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Front desk Rep/Cleaner
Aroma Spa and Sports
05.2014 - 09.2017
- Verified membership status upon member arrival
- Provided essential information during interactions with customers
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Executed dusting, sweeping, and vacuuming tasks efficiently
- Addressed questions from visitors about company offerings.
- Provided directions and escorted visitors to meeting rooms
- Processed outgoing mail efficiently within company protocols
Front Desk Receptionist
Maravilla Foundation
03.2009 - 05.2014
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Streamlined intake processes to ensure complete information collection.
- Maintained detailed records of assignments and communications with medical staff
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
License phlebotomy technician - Phlebotomy
Lavi institute
Los Angeles05.2021
Skills
- Proficient in English and Spanish
- Scheduling Expertise
- Document Management
- Biohazard Disposal Specialist
- Guest Services Management
- HIPAA Compliance Expertise
- Data entry
- Microsoft Application Proficiency
- Spreadsheet Analysis
- Efficient Call Routing
- Diagnostic Testing
- Skilled in Venipuncture
- Sample Transportation
- Medical Records Maintenance
- Clerical Support
- Mail distribution
Timeline
Phlebotomy Technician
Care Staffing Professionals Inc
04.2021 - Current
Medi-cal Patient Accounting/Eligibility Analyst
Dignity Health California Hospital/Getixhealth
12.2019 - 04.2021
Cashier Hostess/Server
La Barca Restaurant
09.2017 - 11.2019
Front desk Rep/Cleaner
Aroma Spa and Sports
05.2014 - 09.2017
Front Desk Receptionist
Maravilla Foundation
03.2009 - 05.2014
License phlebotomy technician - Phlebotomy
Lavi institute
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