Lisa Boss
Des Moines,IA
Summary
Dynamic delivery driver with a proven track record at Uber, excelling in customer service and time management. Recognized for enhancing customer satisfaction through timely, accurate deliveries and effective communication. Skilled in leveraging GPS technology for efficient route planning while maintaining a positive attitude and attention to detail in a fast-paced environment.
Overview
1
1
Certification
Work History
Delivery Driver
Uber
- Navigated delivery routes efficiently to ensure timely arrival at destinations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted in loading and unloading packages, ensuring accuracy in deliveries.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Followed company policies regarding safety regulations during transport operations.
- Leveraged GPS technology to enhance route planning for improved fuel efficiency and time management.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
Assistant Manager
Dairy Queen Grill & Chill
Altoona
2022 - 2023
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated team schedules, optimizing resource allocation and improving overall productivity.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
Assistant Manager, Customer Service
Popeyes® Louisana Kitchen
Des Moines
2022 - 2026
- Assisted in resolving customer inquiries, ensuring timely and accurate responses.
- Implemented process improvements to enhance overall customer satisfaction levels.
- Coordinated team schedules to optimize service delivery and resource allocation.
- Trained new staff on customer service protocols and best practices for engagement.
Education
Associate of Science - Hospitality
Des Moines Area Community College
05.2023
Skills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Accomplishments
I have graduated from the following workshops and seminars. Del Carnegie, customer service, OSHA training, serve safe food management, alternatives to violence, and toastmasters.
Affiliations
I lead an anger management class called alternatives to violence .
Certification
OSHA, serve safe, alternatives to violence, Dale Carnegie, retail fundamentals.
Timeline
Delivery Driver
Uber
Assistant Manager
Dairy Queen Grill & Chill
2022 - 2023
Assistant Manager, Customer Service
Popeyes® Louisana Kitchen
2022 - 2026
Associate of Science - Hospitality
Des Moines Area Community College