Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Bowman

Port Saint Lucie

Summary

Seasoned Hotel Operations Supervisor experienced in managing daily hotel functions and driving guest satisfaction. Enhanced operational effectiveness through process improvements and implemented staff training that fostered team development. Focused on resolving conflicts and adapting to changing needs, ensuring seamless operations in both routine and emergency situations.

Overview

5
5
years of post-secondary education
7
7
years of professional experience

Work History

Hotel Operations Supervisor

Extended Stay America
Allentown
10.2024 - 06.2026
  • Supervised daily front desk operations ensuring guest satisfaction and efficient service.
  • Trained new staff on customer service protocols and hotel policies.
  • Assisted in resolving guest complaints to enhance overall experience.
  • Coordinated housekeeping schedules to maintain cleanliness standards throughout the hotel.
  • Managed inventory of supplies, ensuring availability for daily operations.
  • Monitored adherence to safety and sanitation regulations across all departments.

Housekeeping Supervisor

Homewood Suite by Hilton Hotels
Allentown
09.2019 - 07.2024
  • Supervised daily housekeeping operations at a leading hotel brand.
  • Inspected guest rooms and public areas for cleanliness and presentation standards.
  • Trained and mentored staff on cleaning procedures and safety protocols.
  • Developed schedules to optimize team workflow and efficiency.
  • Coordinated inventory management for cleaning supplies and linen stock.
  • Addressed guest concerns promptly to maintain high service standards.

Education

Hotel, Motel, And Restaurant Management

Stratford Career Institute
06.2011 - 06.2012

Dipoloma - Paralegal Studies

International Correspondence School
04.1992 - 01.1996

Reading Senior High
Reading, Pa

Skills

  • Front desk operations
  • Housekeeping management
  • Food and beverage operations
  • Inventory management
  • Cost control
  • Brand standards adherence
  • Guest complaint resolution
  • Guest satisfaction analysis
  • Housekeeping coordination
  • Food and beverage management
  • Sales
  • Problem solving
  • Problem-solving
  • Work Planning and Prioritization
  • Time management
  • Attention to detail
  • Leadership development
  • Staff training
  • Teamwork
  • Multitasking
  • Relationship building
  • Effective communication
  • Excellent communication
  • Professional demeanor
  • Excellent communication

References

References available upon request.

Timeline

Hotel Operations Supervisor

Extended Stay America
10.2024 - 06.2026

Housekeeping Supervisor

Homewood Suite by Hilton Hotels
09.2019 - 07.2024

Hotel, Motel, And Restaurant Management

Stratford Career Institute
06.2011 - 06.2012

Dipoloma - Paralegal Studies

International Correspondence School
04.1992 - 01.1996

Reading Senior High
Lisa Bowman