Lisa Krukow
Iowa Falls,IA
Summary
Dedicated professional with extensive experience in customer service and administrative roles. Proven ability in conflict resolution, maintaining confidentiality, and fostering team collaboration to enhance operational efficiency.
Overview
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Education Secretary
State Training School for Boys
Eldora, IA
08.2019 - Current
- Facilitated communication among teachers, cottage staff, and administrators to address educational matters effectively.
- Maintained accurate records of student attendance and grades.
- Utilized active listening skills to resolve issues and de-escalate difficult situations.
- Handled confidential information with discretion and professionalism.
- Conducted training sessions for new employees on proper procedures related to their job roles.
- Oversaw office supplies inventory and processed orders.
- Answered phones and responded to inquiries from callers. and directed calls to the appropriate personnel.
Medical Receptionist
McFarland Clinic
Iowa Falls, Iowa
08.2001 - 04.2019
- Greeted patients and visitors with professionalism and courtesy.
- Scheduled appointments using electronic health record systems.
- Coordinated communication between medical staff and patients effectively.
- Assisted in resolving patient issues with empathy and sensitivity.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
Education
Bachelor of Arts - Human Services/Psychology
Westmar College
LeMars, IA 08.1980 - 12.1984
Skills
- Administrative background
- Customer service
- Confidentiality adherence
- Problem solving
- Conflict resolution
- Team collaboration
- Adaptability
References
- Becky Wubbena Education Secretary River Bend Middle School Iowa Falls, Ia 50126 641-648-6430
- JoAnna Emerson Educator Pineview Elementary School Iowa Falls, Ia 50126 641-648-6410
- Madeline Harris Special Ed Educator Lincoln High Des Moines, Ia 515-557-0785
Timeline
Education Secretary
State Training School for Boys
08.2019 - Current
Medical Receptionist
McFarland Clinic
08.2001 - 04.2019
Bachelor of Arts - Human Services/Psychology
Westmar College
08.1980 - 12.1984