Lisa Brady
Napa,CA
Summary
Detail-oriented office manager with strong communication skills, ensuring compliance and enhancing patient care. Proven ability to streamline operations in a busy medical environment.
Overview
7
7
years of professional experience
Work History
Office Manager
Sports Medicine and Orthopaedics
Napa, CA
06.2012 - 05.2018
- Oversaw daily operations at high-traffic sports medicine clinic and surgeon, ensuring efficiency.
- Managed front desk operations including greeting visitors, scheduling appointments, answering questions or directing them to appropriate personnel.
- Coordinated patient appointments to enhance service delivery and improve patient care.
- Streamlined communication channels between medical teams and patients to facilitate timely information exchange.
- Maintained electronic health records, ensuring compliance with regulatory standards and safeguarding patient information.
- Maintained office supply inventory to support daily operations and prevent shortages. and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as processing deposits, managing office bills and keeping licenses up to date.
- Assisted employees with challenging problems.
Front Desk Receptionist
Dr. Marko Bodor
Napa, CA
04.2011 - 05.2012
- Greeted patients and visitors with a welcoming demeanor.
- Answered phone calls and directed inquiries to appropriate staff members.
- Directed incoming calls to relevant departments and recorded messages to ensure efficient communication.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments using electronic health record systems to optimize patient flow and access.
- Facilitated clear communication between medical staff and patients to enhance service delivery.
- Maintained organized patient files and ensured confidentiality of information.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Sorted and distributed incoming mail to appropriate departments. and distributed documents to relevant departments.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Handled sensitive information in a confidential manner.
- Developed and maintained digital and physical filing systems for documents. digital and physical filing systems for records, correspondence, and other material.
Education
High School Diploma -
Vintage High School
Napa, CA06-2004
Some College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CASkills
- Strong written & verbal communication skills
- Electronic health records
- Appointment scheduling
- Office management
- Compliance adherence
- Data entry accuracy
- Front desk operations
- Patient communication
- Team leadership
- Time management
- Processed 150 bank deposits weekly
- Insurance verification
- Microsoft Office Suite
- Epic EHR
Timeline
Office Manager
Sports Medicine and Orthopaedics
06.2012 - 05.2018
Front Desk Receptionist
Dr. Marko Bodor
04.2011 - 05.2012
High School Diploma -
Vintage High School
Some College (No Degree) -
Santa Rosa Junior College