Lisa Brittany Scudder
State Farm Insurance Company
Tulsa,OK
1
Language
3
Certifications
28
years of professional experience
Detail-oriented Sales and Customer Service Professional experienced in optimizing processes and supporting team objectives. Managed multiple tasks effectively in fast-paced environments through exceptional communication and project management skills. Committed to driving company growth and enhancing operational efficiency.
Work History
Producing Agent
15 Years 11 Months- Sales: Called prospective customers, quoted new business, finalized insurance applications to secure client accounts
- Customer Service: Take payments, review policies and process claims
- Customer Service: Took payments, reviewed policies, processed claims to ensure customer satisfaction
Commercial Lines CSR
3 Years 10 Months- Collected information, completed applications, identified optimal markets, and compiled quotes into spreadsheets for client presentations.
- Compared expiring and renewal information, combined policy booklets for streamlined delivery.
- Maintained and updated data in Agency Management System to ensure accuracy and accessibility.
Store Manager
1 Year 10 Months- Hire and train new sales associates, maintain timekeeping systems, prepare deposits, Provided assistance to customers in a retail environment., and merchandising.
- Oversaw daily store operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
Supervisor
1 Year 6 Months- Provided customer service through effective merchandising and sales techniques.
Sales Associate
6 Months- Customer service, merchandising and sales
Campus Operator/Telecommunications
3 Years 4 Months- Configured voicemail systems, generated telephone bills, processed payments, and directed incoming calls.
Education
High School Diploma
Commercial Lines CSR program
CLCS Designation
CISR Designation
- Business Administration
- Marketing
Skills
Customer service and care
Problem-solving skills
Problem-solving
Positive attitude
Certification
RLI Bond Certification, Fidelity Bonds, Contract Bonds
Languages
English
Service
- Notary Public, 2008-Current
- Fleet Feet Pathways Running Coach, 2014-Current
- Mayes County Leadership Academy, 2009, 2010
- PACC Golf Tournament Volunteer, 2010
- Chamber of Commerce Ambassador, 2005, 2006
Timeline
Producing Agent
State Farm Insurance Company
10.2010 - CurrentRead More
Commercial Lines CSR
Integrated Insurance Services, Inc.
12.2006 - 10.2010Read More
Store Manager
Stage, Inc.
11.2004 - 09.2006Read More
Supervisor
Stage, Inc.
05.2003 - 11.2004Read More
Sales Associate
Kohl’s
11.2002 - 05.2003Read More
Campus Operator/Telecommunications
Northeastern State University
09.1998 - 01.2002Read More
Northeastern State University
from Marketing
Read More
University of Arkansas Ft Smith
from Business Administration
Read More
Society of Certified Insurance Services Representatives
CISR Designation
Read More
The Hartford School of Insurance
Commercial Lines CSR program
Read More
Tahlequah High School
High School Diploma
Read More