Lisa Brooks
Newton,NC
Summary
Dedicated professional with strong client support and communication skills. Experienced in facilitating community integration and delivering training needs, ensuring clients achieve their personal goals and enhance self-sufficiency.
Reliable Career Navigator with a proven track record in teamwork and problem-solving. Expertise in conducting assessments, developing support strategies, and advocating for client needs, contributing to enhanced access to community resources and improved client outcomes.
Dependable professional known for strong interpersonal skills and effective communication. Experienced in delivering personalized support and training, fostering client independence, and ensuring compliance with treatment objectives to promote overall well-being.
Results-driven career professional with proven track record in helping clients navigate career transitions and achieve their professional objectives. Adept at developing tailored career strategies and providing actionable insights. Strong focus on team collaboration and adaptable to changing career landscapes.
Overview
17
17
years of professional experience
Work History
Career Navigator II
Goodwill Industries of NWNC
Conover, NC
06.2022 - Current
- Conducted assessments to identify client strengths, interests, and barriers to employment.
- Facilitated daily living skills training sessions, promoting self-sufficiency among clients.
- Monitored and documented client progress, ensuring compliance with treatment objectives.
- Collaborated with interdisciplinary teams to design comprehensive support strategies for clients.
- Advocated for client needs, enhancing access to community resources and support services.
- Streamlined documentation processes to improve accuracy and efficiency in reporting client progress.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Transported residents to and from appointments and other activities to encourage mobility.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Delivered training needs, behavior management and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Enhanced client independence by implementing personalized support plans and daily living skills training.
- Ensured clients'' safety and well-being by closely monitoring behavior patterns and reporting any concerns to supervisors.
- Encouraged self-advocacy for clients by teaching effective communication skills and promoting decision-making autonomy whenever possible.
- Fostered an inclusive setting where all clients had equal access to opportunities while respecting their unique preferences.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
- Facilitated community integration for clients by assisting them in accessing local resources and participating in social activities.
- Provided emotional support to clients during challenging situations, helping them build resilience and coping skills.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the habilitation process.
Banquet Manager
Crown Plaza Hotel
Hickory, NC
10.2009 - 06.2018
- Managed banquet operations, ensuring seamless execution of events and high guest satisfaction.
- Trained and supervised staff, fostering a collaborative team environment and enhancing service quality.
- Developed and implemented event layouts, optimizing space utilization for diverse functions.
- Coordinated with culinary team to design customized menus tailored to client preferences and dietary needs.
- Oversaw inventory management, ensuring availability of supplies while minimizing waste and costs.
- Established strong relationships with vendors, negotiating contracts for catering services and equipment rentals.
- Analyzed feedback from clients post-events to identify areas for improvement in service delivery.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 300-person event.
- Directed and managed banquet functions for 300-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Conducted post-event evaluations to assess performance and identify areas for improvement.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
- Interpreted instructions to schedule and set up events to client specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Provided exceptional service to guests by immediately addressing needs and requests.
Education
Associate of Science -
CVCC
Hickory, NC06-2020
Skills
- Reliability and punctuality
- Behavioral support
- Professionalism and ethics
- Personal hygiene assistance
- Activity planning
- Client support
- Crisis management
- Resourcefulness and initiative
- Therapeutic intervention
- Goal implementation
- Skill building
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Direct patient care
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Punctual and dependable
- Decision-making
- Certified in CPR/AED
- Equipment safety
- Recordkeeping and documentation
- Relationship building
- Team building
- Documentation
- Appointment scheduling
- Professionalism
- Leadership qualities
- Venue coordination
- Team management
- Staff leadership
- Guest experience management
- Staff management
- Staff training
- Team member development
- Quality assurance
- Dietary restriction compliance
- Employee development
- Corporate event management
- Schedule coordination
- Food safety and sanitation
- Cost control
- Food item purchasing
- Food sanitation regulations
- Corporate event coordination
- Food safety
- Sanitation standards
- Guest relations
- Staff supervision
- Inventory management
- Banquet setup
- Reliable and responsible
- Collaboration and teamwork
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Money handling
- Cash handling
- Calm and pleasant demeanor
- Scheduling staff
- Employee supervision
- Delegating assignments and tasks
- Task prioritization
- Work Planning and Prioritization
- Supply ordering and management
- Health and safety regulations
- Interpersonal skills
Timeline
Career Navigator II
Goodwill Industries of NWNC
06.2022 - Current
Banquet Manager
Crown Plaza Hotel
10.2009 - 06.2018
Associate of Science -
CVCC