Lisa C Bryant
Brooklyn
Summary
Experienced in customer service with a background in food preparation and inventory management. Responsibilities included supervising responses to customer complaints and ensuring product availability, which enhanced customer satisfaction. Developed SQL reports and managed a customer service database, streamlining operations and improving response times. Skills include food safety, deli operations, and specialized knowledge in charcuterie and cheese products.
Overview
37
37
years of professional experience
Work History
Customer Service
Wegmans Supermarket
01.2019 - Current
- Prepare Food
- Keep the store shelves stocked with fresh package ready to eat meals
- Take special orders for customers, package products, and help customers locate what they need to prepare home cooked meals.
Principal Administrative Associate ll
Human Resources Administration Office of Staff Resources
01.2004 - 01.2007
- Supervise and monitor subordinates response to telephone and written complaints submitted by staff members to the Customer Service Unit.
- Develop and design DB2 SQL reports
- Design, create, program and administer MS Access Customer Service database.
Principal Administrative Associate l
Human Resources Administration Office of Staff Resources
01.2001 - 01.2004
- Analyze and research data obtained from the Autotime System in order to answer questions presented by management.
- Audit the current Autotime reports to ensure the data and the reports are accurate.
Eligibility Specialist lll
Human Resources Administration Department of Social Services
01.1988 - 01.2000
- Interview applicants and assess eligibility for immediate needs grants (food, non-food), employability and eligibility for Public Assistance, Food Stamps and Medicaid.
- Manage all aspects of the cases, establish on-going eligibility, assess participants, develop appropriate employment assessments and employment plans and execute strategies designed to help participants achieve self-sufficiency.
- Conduct recertification of eligibility in combination with the employment criteria that re-establishes eligibility and focus on reducing and eliminating barriers to employment.
Education
A.A.S - Business Management
Borough of Manhattan Community College
Skills
Deli slicer training
Charcuterie Board Building
Cave Cheese Specialist
Customer Service Specialist
Food Safety Services
Timeline
Customer Service
Wegmans Supermarket
01.2019 - Current
Principal Administrative Associate ll
Human Resources Administration Office of Staff Resources
01.2004 - 01.2007
Principal Administrative Associate l
Human Resources Administration Office of Staff Resources
01.2001 - 01.2004
Eligibility Specialist lll
Human Resources Administration Department of Social Services
01.1988 - 01.2000
A.A.S - Business Management
Borough of Manhattan Community College