Lisa Buchkowski
Commerce City,CO
Summary
Proven leader with extensive experience at Walgreens, adept in staff supervision and cash handling. Excels in fostering customer satisfaction and resolving complaints with a positive attitude. Demonstrated ability to enhance team performance and ensure operational efficiency. Skilled in creative problem-solving and policy enforcement, significantly contributing to workplace excellence. Reliable Shift Leader with 18 years in convenience industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
23
23
years of professional experience
Work History
Shift Leader
Walgreens
09.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Key Holder for store opening and closing
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Malmart Conoco
Elizabeth Malczyk
05.2001 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Key Holder for store opening
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Arvada High School
Arvada, CO05.1983
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Creative Problem-Solving
- Staff Supervision
- Sales and Upselling
- Shift Paperwork Completion
- Policy Enforcement
Timeline
Shift Leader
Walgreens
09.2023 - 06.2024
Malmart Conoco
Elizabeth Malczyk
05.2001 - 09.2019
High School Diploma -
Arvada High School