Lisa Bullard
Baxley
Summary
I am a hardworking and driven individual being professional at all times. I’m passionate about my work with Leadership, communication skills, organizational and professional skills. I am an honest with self-motivation, reliable and a responsible person. I have the eager to learn, contribute and the desire to value experience and skills. Authorized to work in the US for any employer. Excellent Auto and Motorcycle sales. Great Customer Service Overall.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service
Circle F Meat
10.2024 - 10.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
Auto Sales Representative
O'Reilly Auto Parts
02.2023 - 10.2024
- Developed strong customer relationships to enhance loyalty and repeat business.
- Provided expert product knowledge to guide customers in selecting appropriate auto parts.
- Assisted in inventory management, ensuring stock levels met customer demand efficiently.
- Implemented sales strategies that increased product visibility and improved sales performance.
- Participated in regular sales training sessions, consistently improving skills and knowledge base.
- Stayed up to date on industry trends and product knowledge, becoming a trusted resource for customers.
- Motorcycle parts specialist
Department Manager/Sales Associate
Walmart
02.2017 - 02.2023
- Maintain customer service, working with physical inventory counts and sales. Excellent communication skills and completed weekly schedules. Computer skills such as Word, Excel, Spreadsheets, filing, faxing, answering incoming and making outgoing calls and emails. Dependable, time management skills, organization skills and leadership skills. Problem solving, attention to detail and active listening. Management training.
- Analyzed sales data and trends to identify opportunities for improvement and implemented targeted action plans
- Resolved customer complaints or issues promptly and professionally to maintain high levels of customer satisfaction
Correctional Officer
Telfair State Prison
10.2012 - 02.2017
- Enforce rules and regulations of State and Federal laws, problem solving skills, ensure required program for offenders and to protect the public. Critical thinking and problem solving, professional, time management, organization and communication skills.
- Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
- Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner
- Supervised inmate movement during daily routines such as meals, recreation time, visits, and medical appointments
- Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports
- Received commendation from superiors for exceptional performance during a high-risk situation involving an unruly inmate
Quality Assurance Analyst
Nephron Pharmaceuticals
02.2003 - 10.2012
- Manufactured breathing treatments, follow FDA guidelines, Leadership training, computer skills, and perform quality checks after we formulate products before the product is shipped out. I put all of my attention to detail, analytical thinking, organizational skills, critical thinking, and quality of standards and listening.
- Conducted thorough quality inspections on products, ensuring adherence to industry standards and regulatory requirements
- Performed regular audits of manufacturing processes to ensure compliance with established quality standards
- Created detailed reports documenting inspection findings, trends, and recommendations for process improvements
- Implemented statistical process control methods to monitor product performance and identify areas for improvement
- Utilized testing equipment and tools to perform accurate measurements and evaluations of product characteristics
- Contributed to the development of Quality Management System (QMS) policies and procedures
- Conducted root cause analysis investigations to determine the underlying causes of quality problems
Education
Some college -
High school diploma or GED - undefined
CNA (CNA) -
Altamaha Technical College
Hazlehurst, GA08.2008
Skills
- Customer support (10 years)
- Customer relationship building
- Work ethic (20 year)
- Active Listening
- Upselling (10 years)
- Microsoft Outlook
- Technical Proficiency
- Productivity software
- Dependability
- Software sales
- Accountability
- Customer Service Representative
- Automotive service
- Google Docs (3 years)
- Multitasking (10 years)
- Problem-solving
- Clerical experience
- Sales (10 years)
- Management
- Phone etiquette
- Data entry (5 years)
- Typing (3 years)
- Administrative experience
- Service writing
- Closing sales
- Interpersonal communication
- Microsoft Word, Excel, Critical thinking, Communication, Writing and Verbal, Data Entry, Spreadsheets, Leadership skills, Organization, Problem-Solving, Time Management, Management Training Teamwork, (10 years)
- Office experience (10 years)
- Automotive repair
- Outside sales
- Integrity
- Reliability
- Proficient customer service
- Auto/Motorcycle Customer Service
Certification
- CPR, AED, and Basic First Aid, taser, gun training, pepper spray, pepper ball August 2012 to Present
- I complete 32 hours or more every year for recertification.
- Driver's License
Timeline
Customer Service
Circle F Meat
10.2024 - 10.2025
Auto Sales Representative
O'Reilly Auto Parts
02.2023 - 10.2024
Department Manager/Sales Associate
Walmart
02.2017 - 02.2023
Correctional Officer
Telfair State Prison
10.2012 - 02.2017
Quality Assurance Analyst
Nephron Pharmaceuticals
02.2003 - 10.2012
High school diploma or GED - undefined
Some college -
CNA (CNA) -
Altamaha Technical College