Lisa Burgess
Ladd,IL
Summary
Dynamic Office Manager and PCT III Preceptor at Fresenius Care, adept at maintaining confidentiality and managing payroll while delivering exceptional customer service. Proven ability in inventory management and team collaboration, enhancing operational efficiency and patient satisfaction through effective communication and problem-solving skills. Recognized for fostering a positive environment and ensuring compliance with regulatory standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager/PCT III Preceptor
Fresenius Care
Spring Valley, IL
06.2009 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
- Payroll/Scheduling
- Audits- Policy/Procedure management
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office and medical supplies, ordering necessary items proactively to prevent stock shortages.
- Run Dialysis treatments
- Covered shifts wherever needed, even at other clinics.
- Training of all new hires
CNA- Certified Nursing Assistant
Liberty Village of Peru
Peru, IL
08.2006 - 06.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
- Payroll/Scheduling
- Audits- Policy/Procedure management
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office and medical supplies, ordering necessary items proactively to prevent stock shortages.
- Run Dialysis treatments
- Covered shifts wherever needed, even at other clinics.
- Training of all new hires
Education
High School Diploma -
Putnam County High School
Granville, IL06.2005
No Degree - Business Management
DeVry University
Skills
- Customer service/relations
- Inventory control/management
- Confidentiality compliance
- Office organization
- Team collaboration
- Problem solving
- Clear oral/written communication
- Information protection
- Conflict management
- New Employee training
Certification
Certified Nursing Assistant (CNA)
Cardiopulmonary Certificate (CPR)
Basic Life Support (BLS)
Automated External Defibrillator (AED)
Clinical Hemodialysis Technician (CCHT)
Timeline
Office Manager/PCT III Preceptor
Fresenius Care
06.2009 - Current
CNA- Certified Nursing Assistant
Liberty Village of Peru
08.2006 - 06.2009
High School Diploma -
Putnam County High School
No Degree - Business Management
DeVry University