Lisa Burkett
Mercury Insurance Co
ROSEVILLE,CA
15
years of professional experience
Detail-oriented insurance claims management professional with strong communication and leadership skills. Adept at investigating complex injury claims, mentoring teams, and achieving efficient resolutions while maintaining high customer satisfaction.
Work History
Senior Claims Adjuster
2 Years 11 Months- Conducted thorough investigations to verify claim details and mitigate potential fraud risks effectively.
- Evaluated and processed complex insurance claims to ensure compliance with company policies and regulations.
- Collaborated with legal teams to resolve disputes and negotiate settlements, enhancing customer satisfaction.
- Mentored junior adjusters in best practices for claims processing and customer communication strategies.
- Analyzed medical reports and accident details to establish claim validity and accuracy.
- Directed claims negotiations within allowable limits and supported successful litigations for advanced issues.
- Communicated effectively with claimants, medical providers, and attorneys to resolve disputes.
- Implemented process improvements that enhanced claims handling efficiency and reduced cycle times.
Property Claims Supervisor
12 Years 1 Month- Supervised a team of 5 to 7 claims adjusters to ensure accurate and timely claim resolutions.
- Analyzed complex property claims to determine coverage, liability, and settlement amounts.
- Implemented process improvements that enhanced operational efficiency within the claims department.
- Trained new staff on claims procedures and software applications, fostering a knowledgeable workforce.
- Collaborated with cross-functional teams to resolve complex claims issues, promoting seamless communication.
- Monitored performance metrics, providing actionable feedback to improve team productivity and accuracy rates.
- Led strategic initiatives aimed at optimizing claims workflow processes, resulting in improved customer satisfaction levels.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making.
Education
Associate of Science - Liberal Studies
Skills
Claims negotiation
Policy interpretation
Time management mastery
Strong interpersonal skills
Empathy and tact display
Team leadership qualities
Fraud detection proficiency
Attention to detail focus
Strategic decision making
Verbal and written communication
Professionalism and integrity
Timeline
Senior Claims Adjuster
Mercury Insurance Co
09.2023 - CurrentRead More
Property Claims Supervisor
Mercury Insurance Co
08.2011 - 09.2023Read More
Amerian River College
Associate of Science from Liberal Studies
Read More