Five-9
Lisa Burt
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments. Positive and upbeat with strong relationship-building abilities. Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Appointment Specialist
Insight Global- Contracted To United Health
10.2023 - 12.2023
- Enhanced customer satisfaction by efficiently scheduling appointments.
- Managed high-volume phone calls, with professionalism and accuracy..
- Maintained accurate client records to ensure seamless communication between departments and staff members.
- Handled confidential client information with discretion, adhering to privacy regulations and company guidelines.
- Provided exceptional customer service, addressing concerns and resolving issues promptly and professionally.
Family Caregiver
None
10.2022 - 02.2023
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Monitored client vital signs, administered medications through PICC line, Wound care
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Medical Customer Service Representative
Neutrino - Contracted To JJPAF
01.2022 - 09.2022
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to accessing their medication.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Supported patients by providing clear explanations on how the foundations operates to provide free medications.
- Coordinated with clinical staff to ensure seamless handling of prescription refills,, and referral authorizations.
- Strengthened relationships with healthcare providers through proactive outreach efforts aimed at improving communication channels.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
Customer Service Medical Reimbursement Specialist
E- Solution's
02.2021 - 08.2021
- Improved patient satisfaction by efficiently processing claims and addressing concerns.
- Collaborated with healthcare providers to ensure accurate coding and billing practices.
- Expedited payment processing by submitting electronic claims promptly after services were rendered.
- Maintained strict confidentiality regarding sensitive patient information, adhering to HIPAA regulations at all times.
- Corrected, completed and processed claims for multiple payer codes.
- Processed vendor and supplier payments on weekly basis.
Education
High School Diploma -
Reynolds High School
Fremont, CA06.1984
Skills
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Computer Literacy
- Organizational Skills
- Patient Rapport
- Documentation Skills
- Time Management
- Customer Service
- Adaptability
Timeline
Appointment Specialist
Insight Global- Contracted To United Health
10.2023 - 12.2023
Family Caregiver
None
10.2022 - 02.2023
Medical Customer Service Representative
Neutrino - Contracted To JJPAF
01.2022 - 09.2022
Customer Service Medical Reimbursement Specialist
E- Solution's
02.2021 - 08.2021
High School Diploma -
Reynolds High School
Software
SAP
Salesforce
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