Jenora Hamilton
Winter Park,FL
Summary
Versatile and dynamic professional with a proven track record in dining room management and conflict resolution, honed across roles at Tap 42 and Living Room Theaters. Skilled in reservation coordination and adept at enhancing customer experiences, excel in fast-paced environments, significantly improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Appointment Specialist
Cleveland Clinic
09.2021 - Current
- Scheduled patient 50-80 appointments a day and coordinated with doctors' offices
- Assisted with insurance and referrals
- Proficient in Epic, Avaya, Intradiem, and Cisco for patient management
- Ensured smooth communication for efficient hospital operations
Restaurant Hostess
Tap 42
01.2021 - 03.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supervisor, Server, Hostess, Bartender
Living Room Theaters
09.2016 - 01.2021
- Greet customers who are dining in or taking out and answer any questions customers have about menu before taking their order
- Help customers choose seats for movies
- Answer any incoming calls and send emails occasionally.
- Run food to designated tables
- Greet customers and guide to theaters while checking tickets.
- Pour and serve beer and wine at bar
Education
Bachelor of Science - Computer Science
University of Central Florida
Orlando, FL05.2027
Bachelor of Arts - Theater
Florida Atlantic University
Boca Raton, FL12.2019
Skills
- Reservation coordination
- Group reservations management
- Bar terminology
- Dining room management
- Multi-tasking
- Conflict resolution
Timeline
Appointment Specialist
Cleveland Clinic
09.2021 - Current
Restaurant Hostess
Tap 42
01.2021 - 03.2021
Supervisor, Server, Hostess, Bartender
Living Room Theaters
09.2016 - 01.2021
Bachelor of Science - Computer Science
University of Central Florida
Bachelor of Arts - Theater
Florida Atlantic University
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