Lisa Buseman

Cedar Falls,IA

Summary

Dynamic individual with hands-on experience in cleaning and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

years of professional experience

Work History

LB Cleaning (self)

Residential/Business Cleaner

04.2009 - Current

Job overview

Utilized eco-friendly cleaning products whenever possible, reducing harmful chemical exposure for employees.
Upheld company standards for cleanliness in multiple locations, adapting quickly to varying layouts and specific requirements for each site.
Provided exceptional customer service to clients by effectively communicating needs and concerns regarding their facilities'' cleanliness.
Improved office cleanliness by efficiently performing daily tasks such as vacuuming, dusting, and trash removal.
Developed strong relationships with clients based on trustworthiness, reliability, and excellent communication skills.
Handled equipment, chemicals, and materials properly and with caution.
Improved building cleanliness with continuous sanitizing of high-touch areas.

Two-Cylinder Magazine

Assistant Manager, Customer Service

09.2008 - 03.2009

Job overview

Provided exceptional support to management, assisting in daily operations and decision-making processes.
Created a positive work environment for staff members, promoting teamwork and employee morale.
Reduced wait times for customers through efficient task delegation and resource allocation.
Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Kept accurate records to document customer service actions and discussions.
Followed through with client requests to resolve problems.
Researched and corrected customer concerns to promote company loyalty.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Skills

Strong work ethic
Reliability and punctuality
Safety consciousness
Detail-oriented
Equipment safety
Basic maintenance
Deep cleaning
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Willingness to learn
Adaptable and flexible

Interests

Exploring various forms of art, such as spirituality, religion, and astrology, to nurture creativity and personal growth
Music
Crafting and DIY Projects
Drawing and Painting

Timeline