30 Years of knowledge in locksmith industry
Experience of owning and operating a locksmith business for 24 Years
Growing a small lock shop to a thriving business
Excellent customer service skills
Hi, I’m
Lisa Butcher-Wilson
Winnabow,NC
Summary
Overview
33
years of professional experience
1
Certification
1
Certification
Work History
Guilford Key ShopGreensboro, NC
Business Owner/Operator
01.2012 - 04.2022
Job overview
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Provided outstanding coaching to employees to boost productivity.
Guilford Locksmith, IncGreensboro, NC
Office Manager
01.2010 - 12.2021
Job overview
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
Guilford Locksmithing, IncGreensboro, NC
Business Owner/Operator
07.1998 - 01.2009
Job overview
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Trained and motivated employees to perform daily business functions.
Education
Ben L. Smith High SchoolGreensboro, NC
High School Diploma
University Overview
Skills
- Clover POS System Operations
- Building Customer Relationships and Loyalty
- Retail Store Operations
- Operating Equipment
- Key Duplication
- Ordering Parts
- Maintaining Inventory
- Cutting Keys
- Programming Transponder Keys
- Rekeying Master Cylinders
- Clerical Support
- Rekeying Locks
- Maintaining Clean Work Areas
- Hand and Power Tools
- Intuit QuickBooks
- Razor Sync Field Service App
- Programming Auto Remotes and Remote Head Keys
Certification
- NC Licensed Locksmith # 0286
- North Carolina Locksmith Association Member # 4013
Machines
Machines
Proficient Knowledge in operating the following Machines:
Rytan
Tiger Shark
Advanced Diagnostics
Smart Box
HPC
RW4
Scotsman Tubular
I/Core Blue Punch
Silca Futura
Quick Silver Code Machine
Timeline
Business Owner/Operator
Guilford Key Shop
01.2012 - 04.2022
Office Manager
Guilford Locksmith, Inc
01.2010 - 12.2021
Business Owner/Operator
Guilford Locksmithing, Inc
07.1998 - 01.2009
Ben L. Smith High School
High School Diploma
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