Lisa Butler
Novato ,CA
Summary
Dynamic Onsite Property Manager with a proven track record at Hillcrest Apartments, excelling in occupancy management and tenant relations. Expert in compliance monitoring and maintenance coordination, achieving low delinquency rates even during challenging times. Adept at building long-term client relationships while generating significant revenue through strategic property enhancements.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Onsite Property Manager
Hillcrest Apartments - Gordon Property Management
09.2010 - 07.2025
- Responsible for sustaining high occupancy, low delinquency while overseeing 5 acres, 65 units, 200 people, 43 animals, 25 contractors, maintenance and housekeeping, on call 24/7 365. CCRM certified 2021. Fair Housing Certification 2024
- Oversaw annual large scale rehabilitation projects, continual unit upgrades and restoration. Remaining compliant with Fair Housing, local/state/federal laws, ordinances and fire codes, zero lawsuits.
- Built and sustained a long term qualified clientele, responsive to all complaints, management and maintenance concerns. Low delinquency (even through Covid) and generated millions in revenue for the owners
Onsite Property Manager
Park Lane Apartments
06.2009 - 02.2010
HUD designated community, 90 units, Yardi,
Onsite Property Manager
Mission Gateway Apartments
11.2008 - 06.2009
Section 42 community, 130 units, Yardi, LIHTC training for compliance
Onsite Property Manager
Utah Nonprofit Housing
05.2006 - 09.2008
Four Locations, 152 units, AMSI, SRO, Section 42 and Section 8. Maintained compliance, CTCAC and program training
Onsite Property Manager
Sunchase Apartments
01.2002 - 12.2003
Fee managed private market, 217 units, AMSI
Onsite Property Manager
Sungate Apartments
01.2000 - 01.2002
Family owned Private Market, 94 units, AMSI
Onsite Assistant Manager
San Pedro Village Apartments
02.1999 - 01.2000
Private market, 118 units, Rent Roll
Onsite Assistant Manager
Pauline Downs - Utah Housing Authority
07.1996 - 06.1998
Four Historic Buildings, 117 units, Section 42, CCS utilized
Leasing Consultant
Invitational Apartments
03.1993 - 11.1995
High-end private market, 181 units
Leasing Consultant
Mesa Club Apartments
05.1989 - 12.1992
New Construction, high-end private market, 363 units, lease up
Education
GED -
Del Norte High School
Albuquerque, NMSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Property management expertise
- Maintenance coordination
- Compliance monitoring
- Property accountability
- Valid state name driver's license
- Adaptable
- Preventive Maintenance
- Business administration
- Software utilization
- New construction
- Knowledge of state name real estate laws
- Unit vacancies
- Fair housing compliance
- Leasing operations
- Commercial property
- Eviction notices
- Skilled multi-tasker
- Work order monitoring
- Parking operations
- Customer relations
- Clear communication
- Data entry
- Critical thinking
- Client relations
- Relationship building
- Decision-making
- Microsoft office
- Dispute handling
- Grounds and facility inspection
- Disturbance handling
- Office staffing
- Deposits management
- Tenant eligibility determination
- Property marketing
- Vacancy marketing
- Capital projects management
Certification
CCRM Certificate 2021
Fair Housing Certification 2024
Timeline
Onsite Property Manager
Hillcrest Apartments - Gordon Property Management
09.2010 - 07.2025
Onsite Property Manager
Park Lane Apartments
06.2009 - 02.2010
Onsite Property Manager
Mission Gateway Apartments
11.2008 - 06.2009
Onsite Property Manager
Utah Nonprofit Housing
05.2006 - 09.2008
Onsite Property Manager
Sunchase Apartments
01.2002 - 12.2003
Onsite Property Manager
Sungate Apartments
01.2000 - 01.2002
Onsite Assistant Manager
San Pedro Village Apartments
02.1999 - 01.2000
Onsite Assistant Manager
Pauline Downs - Utah Housing Authority
07.1996 - 06.1998
Leasing Consultant
Invitational Apartments
03.1993 - 11.1995
Leasing Consultant
Mesa Club Apartments
05.1989 - 12.1992
GED -
Del Norte High School
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