Lisa Caffy
Temple,LA
Summary
Creative floral design professional with proven sales strategy development and team leadership skills. Committed to enhancing customer satisfaction through exceptional service and optimized operations.
Overview
16
16
years of professional experience
Work History
Florist Manager
Maribels Flower Shop
Temple TX
02.2022 - 07.2024
- Placing orders for customers and corporate companies
- Money handling
- Answering and directing phone calls
- Managed daily operations, ensuring high standards of customer service and product quality.
- Supervised flower arrangement processes, training staff on best practices and techniques.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve efficiency.
- Developed creative floral designs for special events, enhancing shop's reputation in the community.
Florist
Woods Flowers
Temple TX
03.2014 - 01.2024
- Wedding floral design and set up
- Answering and directing phone calls
- Customer Service
- Placing orders for customers and corporate companies
- Money handling
- Keeping flowers and plants fresh and watered daily
- Designed custom floral arrangements for various events, enhancing customer satisfaction and retention.
- Managed inventory levels, ensuring availability of fresh flowers and supplies to meet demand.
- Trained new team members on best practices in floral design and customer service techniques.
- Collaborated with vendors to source high-quality materials, optimizing purchasing processes and costs.
Housekeeper Supervisor
Inn at Salado
Salado TX
05.2008 - 03.2020
- Supervised daily housekeeping operations to ensure exceptional cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for maintaining high standards of hygiene and safety.
- Implemented efficient cleaning schedules, optimizing workforce allocation to enhance productivity.
- Conducted regular inspections to uphold quality standards and identify areas for improvement.
- Wedding events set up and breakdown
- Bar tending
- Catering
Florist
Bjs Flower Shop
Belton TX
02.2014 - 01.2020
- Designed custom floral arrangements for diverse events and occasions.
- Managed inventory levels, ensuring fresh flowers and supplies availability.
- Developed strong customer relationships through personalized service and consultations.
- Trained junior staff on best practices in floral design and customer engagement.
- Wedding floral arrangements and ordering
- Processing flowers and plants
- Money handling
- Placing orders for customers and corporate companies
- Delivering flowers
Education
High School Diploma -
Academy Highschool
Little River Academy TX2005
Skills
- Creative vision
- Sales strategy development
- Order fulfillment
- Floral design expertise
- Housekeeping experience 10 years
- Delivery Driver
- Computer knowledge
- Great customer service
- Retail experience 20 years
Timeline
Florist Manager
Maribels Flower Shop
02.2022 - 07.2024
Florist
Woods Flowers
03.2014 - 01.2024
Florist
Bjs Flower Shop
02.2014 - 01.2020
Housekeeper Supervisor
Inn at Salado
05.2008 - 03.2020
High School Diploma -
Academy Highschool