Lisa Campbell

Triage incoming calls to clinic providing recommendations based on telephonic assessment or relaying information to providers for further recommendations. Communicate provider recommendations to patient/family

Collaborate with provider to determine best treatment for wound care, medication reconciliation, address medication compliance and methods of improving compliance, educate pt on community resources to assist with Social Determinants of Health

Refill medications based on parameters provided

Prior Authorizations for medications to insurance companies. This sometimes requires progression to the Appeals process.

Communicate lab and imaging results from provider to patient/family answering questions as needed.

Assist in daily function of clinic rooming patients for provider assessments.

• Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
• Collaborated with pt and family to discuss needs in the home, (i.e. DME, Home Health, Hospice, Private Duty) to facilitate best outcomes, following federal guidelines for how these options are presented.
• Arranged placement of patients in facilities appropriate for level of care requirements.
• Coordinated transfer of out-of-area patients into in-network facilities.

• Provided initial assessments in the client home and telephonically to include, medical history, medication reconciliation, Behavioral Health and Social Determinants of Health.
• Educated pt and family on disease processes, home management of diseases, medications and compliance to improve disease outcomes.
• Provided community resources information to assist with social needs: transportation, food, facility placement. Assisted with communication as needed regarding these needs.
• In collaboration with client, set attainable goals. Monitored goal progress. Provided continuing education.
• Collaborative meetings to include medical director, psychiatry, social work, company management and department of social services to discuss challenging cases and their progress
• Written communication completed per company guidelines to meet established timelines mandated by company and the state of North Carolina.

• Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
• Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
• Maintained comprehensive understanding of genitourinary, gastrointestinal and integumentary systems and provided treatment for wounds impacting them.
• Implemented plans to prevent pressure ulcers and other wound developments.

• Provided physical assessments, medication and chronic disease management to home health patients.
• Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
• Acted as Hospital Liaison interacting with Discharge Coordinator, physician staff, nursing staff and patient/family to determine appropriateness of Home Health referral.
• Initiated disease process teaching in hospital
• Provided necessary documentation needed for home health nurse to follow patient in the home.
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• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Administered medications via oral, IV and intramuscular injections and monitored responses.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
• Staff Charge Nurse for 20 years. Managed daily workflow, assisted with care of critical patients, communicated with ancillary departments, managed staffing issues to include staff for upcoming shifts. Liaison between staff and ED Medical Director as needed to address issues.
• Preceptor: Developed new staff orientation program, chose preceptors for new staff. Monitored progress of new staff and reported to management