Lisa Carr
Sellersville,PA
Summary
Compassionate and dedicated healthcare professional with extensive experience in patient care and administrative functions. Proven track record in maintaining accurate medical records and enhancing communication between patients and providers to improve service delivery. I recently have obtained my Notary Certification and am looking forward to assisting the community with their needs pertaining to this field as well.
Overview
18
18
years of professional experience
Work History
Administrator/Nursing Staff Member
CHP Schools
Philadelphia, PA
10.2021 - Current
- Oversaw administrative tasks to facilitate effective communication among departments, parents, and students.
- Developed and maintained filing systems for student records and documentation.
- Streamlined office procedures, enhancing workflow efficiency across teams.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Responded in a timely manner to other school representatives in need of student records.
- Assisted students with medical needs by addressing daily medication schedules and responding to emergencies during school hours.
- Managed entry of all medical information, ensuring thorough documentation of immunizations and health screenings for a diverse student body of 1,000 plus.
Medical Assistant/Receptionist
Fox Case Orthopaedics/Physical Therapy
Philadelphia, PA
08.2020 - 10.2021
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in the preparation of medical records and ensured accurate patient information management.
- Conducted initial patient assessments, documenting vital signs and health histories efficiently.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims and verified eligibility to minimize billing discrepancies.
- Trained new staff on office procedures and best practices for patient interaction.
- Implemented electronic health record systems, improving data accuracy and retrieval times.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted physical therapists in implementing treatment plans for patients. Supported patients with exercises and modalities to enhance recovery. Maintained a clean and organized therapy environment.
PCA/Unit Coordinator
Lower Bucks Hospital
Bristol, PA
01.2019 - 08.2020
- Assisted nursing staff in delivering high-quality patient care and monitoring vital signs.
- Maintained cleanliness and organization of patient areas, ensuring compliance with health standards.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Documented patient observations accurately to support treatment plans and care coordination.
- Monitored and assisted with daily activities of medical/surgical telemetry ICU and behavioral health patients to ensure optimal care.
Lead Medical Assistant
Segal Aaronson Pulmonary Associates
Philadelphia, PA
06.2015 - 06.2019
- Supervised daily operations of medical assisting team, ensuring efficient patient flow and care delivery.
- Trained and mentored new medical assistants on best practices and office protocols.
- Implemented electronic health record (EHR) systems, improving patient documentation accuracy and accessibility.
- Coordinated scheduling of patient appointments, optimizing providers' time management and reducing wait times.
- Conducted comprehensive patient assessments, collecting vital signs and medical histories for clinical evaluations.
- Collaborated with healthcare providers to develop treatment plans based on patient needs and feedback.
- Monitored inventory levels of medical supplies, ensuring availability for seamless clinical operations.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
ER Technician/PCA/Unit Secretary
Nazareth Hospital
Philadelphia, PA
03.2008 - 06.2015
- Administered emergency care and triaged patients in high-pressure situations.
- Collaborated with healthcare teams to ensure effective patient treatment plans.
- Monitored vital signs and documented patient conditions accurately and efficiently.
- Assisted in diagnostic procedures, providing support to physicians during examinations.
- Maintained medical equipment and ensured compliance with safety protocols.
- Trained new staff on emergency response procedures and hospital protocols.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
Education
PA Notary Certification - Notary
PA Notary
Perkasie, PA10-2025
Bachelor of Science - Health Services Management
Independence University
Salt Lake City, UT05-2021
Certified Medical Assistant - Medical Assistant
Delaware Valley Medical Assistant
Philadelphia, PA05-1995
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Patient Care
- K-12 Student Medical Experience
- Office administration
- Administrative support
- MS office
- Documentation and reporting
Timeline
Administrator/Nursing Staff Member
CHP Schools
10.2021 - Current
Medical Assistant/Receptionist
Fox Case Orthopaedics/Physical Therapy
08.2020 - 10.2021
PCA/Unit Coordinator
Lower Bucks Hospital
01.2019 - 08.2020
Lead Medical Assistant
Segal Aaronson Pulmonary Associates
06.2015 - 06.2019
ER Technician/PCA/Unit Secretary
Nazareth Hospital
03.2008 - 06.2015
PA Notary Certification - Notary
PA Notary
Bachelor of Science - Health Services Management
Independence University
Certified Medical Assistant - Medical Assistant
Delaware Valley Medical Assistant