Lisa Cetnarowski
Taylor
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Clerk
United Road
Plymouth
09.2016 - Current
- Processed new customer forms to set up accounts in system.
- Reached out to vendors and customers to resolve account problems.
- Negotiated payment plans with delinquent accounts.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Processed monthly payments and researched payment discrepancies.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Managed timely invoicing of clients and ensured accurate billing details.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Coordinated with sales and customer service departments to resolve billing issues.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Participated in financial audits related to accounts receivable.
- Processed credit memos and adjustments according to company policy.
- Reconciled customer accounts and resolved discrepancies.
- Responsible for entering customer payments into the accounting software system.
Education
High School Diploma -
Henry Ford College
Dearborn, MISkills
- Accounts receivable
- Payment processing
- Customer invoicing
- Billing reconciliation
- Financial auditing
- Data entry
- Customer relationship management
- Effective communication
- Attention to detail
- Multitasking Abilities
- Customer service
- Reconciling charges
- Complaint resolution
Timeline
Accounts Receivable Clerk
United Road
09.2016 - Current
High School Diploma -
Henry Ford College
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