Lisa Chapala
Jacksonville,FL
Summary
Detail-oriented coordinator recognized for strong recordkeeping and adaptability. Experienced in facilitating effective communication and problem-solving in fast-paced environments, ready to leverage these strengths to drive impactful service improvements.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Lead Service Coordinator
Harris American
Jacksonville, FL
04.2025 - Current
- Coordinated service requests and ensured timely responses to client inquiries.
- Managed scheduling for service appointments, optimizing team efficiency and resource allocation.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention.
- Assisted in training new team members on service protocols and operational procedures.
Certified Peer Support Specialist
Clay Behavioral Health Center
Middleburg, FL
01.2023 - 04.2025
- Facilitated peer support groups to promote recovery and enhance coping strategies.
- Assisted clients in navigating mental health resources and treatment options.
- Developed individualized support plans in collaboration with clients and clinical staff.
- Conducted assessments to identify client strengths and areas for growth.
- Provided crisis intervention support to ensure client safety and well-being.
- Educated clients on wellness strategies, including self-care and relapse prevention.
- Mentored new peer support specialists, fostering a collaborative work environment.
Shift Manager
Captain D's Seafood
Orange Park, FL
02.2021 - 01.2023
- Supervised team of 12, ensuring compliance with food safety standards and operational procedures.
- Trained new staff on customer service protocols and menu knowledge, enhancing overall guest experience.
- Managed inventory levels, reducing waste through efficient ordering and stock management practices.
- Developed schedules to optimize labor costs while maintaining high service standards during peak hours.
State of Florida
Associate
Ocala, FL
07.2017 - 07.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Warehouse Supervisor
Penney Retirement Community
Penney Farms, FL
08.2012 - 07.2017
- Supervised daily warehouse operations, ensuring compliance with safety protocols and efficiency standards.
- Coordinated inventory management, optimizing stock levels and minimizing losses through effective tracking systems.
- Led team training initiatives, enhancing staff performance and promoting a culture of continuous improvement.
- Implemented process improvements that streamlined workflows and reduced downtime across warehouse functions.
Registered Nurse
St. Vincent's Hospital
Jacksonville, FL
12.2000 - 08.2012
- Administered medications and monitored patient responses to ensure optimal care outcomes.
- Implemented patient care plans based on assessments, enhancing treatment effectiveness.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care strategies.
- Mentored junior nursing staff on best practices, fostering professional development and teamwork.
Education
Certified Peer Support Specialist - Peer Support
State of Florida
Middleburg, FL05-2024
Certified Recovery Peer Support Specialist - Peer Support
State of Florida
Middleburg, FL02-2024
Associate of Science - Nursing
St. Johns River College
Orange Park, FL01-1999
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Proficiency in office programs
- Record preparation
- Customer expectation management
- Detail orientation
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Microsoft office
- Task prioritization
- Multitasking
- Attention to detail
- Excellent communication
Certification
Completed Leadership Essentials 1 and 2
Timeline
Lead Service Coordinator
Harris American
04.2025 - Current
Certified Peer Support Specialist
Clay Behavioral Health Center
01.2023 - 04.2025
Shift Manager
Captain D's Seafood
02.2021 - 01.2023
State of Florida
Associate
07.2017 - 07.2019
Warehouse Supervisor
Penney Retirement Community
08.2012 - 07.2017
Registered Nurse
St. Vincent's Hospital
12.2000 - 08.2012
Certified Peer Support Specialist - Peer Support
State of Florida
Certified Recovery Peer Support Specialist - Peer Support
State of Florida
Associate of Science - Nursing
St. Johns River College