Erin Steiner
Katy
Summary
Enthusiastic hard-working professional seeking healthcare administration/ business support position. I have nine years of exceptional customer service experience, varying from lead service coordinator and patient services coordinator at a nationally ranked health care facility to hostess and waitress at high turnover, fast paced restaurants. I am a quick paced learner, who adapts to change easily and welcomes daily challenges. I always strive to strengthen current skills while also learning new skills.
Overview
10
10
years of professional experience
Work History
Lead Service Coordinator
MD Anderson Cancer Center- TMC
07.2023 - Current
- Mentor’s new employees in the process for receiving and reading orders and serves as a resource to other coordinators for order questions.
- Manage, monitor and facilitate completion of the patient scheduling process to ensure optimal efficiency
- Answer phone calls from patients and clinical teams who have questions for managers
- Email correspondence with physicians, Patient service coordinators and nursing team to coordinate patient scheduling
- Track and maintain adequate supplies for Patient Service Coordinator responsibilities
- Qualtrics trainer and survey creator (trained business services managers in how to create and use Qualtrics surveys)
- Monitor, train, schedule, evaluate and coach Patient Services Coordinators
- Trains PSC’s in regard to ATC procedures, systems, scheduling policy and procedures, and new skills
- Create weekly schedules for PSC and daily Assignments for scheduling PSC
- Demonstrates flexibility in responding to patient/unit needs
Patient Service Coordinator
MD Anderson Cancer Center- West Houston
03.2020 - 07.2023
- Patient scheduling in OneConnect for all departments (medical oncology, surgical oncology, radiation oncology ATC, dermatology, pain, endoscopy, pulmonary and survivorship)
- Answer phone calls from patients and clinical teams
- Email correspondence with physicians and nursing team to coordinate patient scheduling
- Physician and clinic template maintenance
- Checking in patients for their appointments
- Collection of co-pays
- Track and maintain adequate supplies for Patient Service Coordinator responsibilities
- Qualtrix trainer for Houston Area Locations (trained business services managers in how to create and use Qualtrix surveys)
- Developed Welcome Resource book for new Patient Services Coordinators
- Precept and train new Patient Service Coordinators
- Resolve customer complaints regarding food service.
- Present bills and accept payments
Waitress
The General Public - Houston, TX
01.2019 - 11.2019
- Greet customers, present menus and help customers select food/beverages, take orders, and serve food and drinks
- Assess customer's needs and preferences and make recommendations Collaborate with other servers and kitchen/bar staff to assure excellent customer service Participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
Waitress/bartender
The West End - A Public House - Houston, TX
10.2018 - 01.2019
- Greet customers, present menus and help customers select food/beverages, take orders, and serve food and drinks
- Assess customer's needs and preferences and make recommendations Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Collaborate with other servers and kitchen/bar staff to assure excellent customer service Participate in bar, kitchen and dining area cleaning activities.
Waitress/bartender
Chula's Sports Cantina - Houston, TX
05.2017 - 11.2018
- Greet customers, present menus and help customers select food/beverages, take orders, and serve food and drinks
- Assess customer's needs and preferences and make recommendations Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Collaborate with other servers and kitchen/bar staff to assure excellent customer service Participate in bar, kitchen and dining area cleaning activities. Resolve customer complaints regarding food service.
Waitress
Hooters - Stafford, TX
12.2016 - 05.2017
- Greet customers, present menus and help customers select food/beverages, take orders, and serve food and drinks
- Assess customer's needs and preferences and make recommendations Collaborate with other servers and kitchen/bar staff to assure excellent customer service Participate in kitchen and dining area cleaning activities.
Gymnastics coach/Front Desk receptionist
Discover Gymnastics - Houston, TX
02.2016 - 02.2017
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Maintain accurate and complete student records as required by administrative policy.
- Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.
Gymnastics Coach
Pearland Elite Training Center - Pearland, TX
08.2015 - 02.2016
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Maintain accurate and complete student records as required by administrative policy.
- Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.
Education
Pediatric Diagnostic Cardiovascular Sonography
Alvin Community College
Alvin, TX12.2016
Associate of Arts Degree - Business Administration
Blinn College-Brenham Campus
Brenham, TX05.2015
Kinesiology
Iowa State University
Ames, IA05.2013
Skills
- Excellent Communication Skills
- Highly organized
- Customer Service
- Health Care Experience
- Leadership Skills
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
- Proficient in Word, Excel, Office, and Access
Timeline
Lead Service Coordinator
MD Anderson Cancer Center- TMC
07.2023 - Current
Patient Service Coordinator
MD Anderson Cancer Center- West Houston
03.2020 - 07.2023
Waitress
The General Public - Houston, TX
01.2019 - 11.2019
Waitress/bartender
The West End - A Public House - Houston, TX
10.2018 - 01.2019
Waitress/bartender
Chula's Sports Cantina - Houston, TX
05.2017 - 11.2018
Waitress
Hooters - Stafford, TX
12.2016 - 05.2017
Gymnastics coach/Front Desk receptionist
Discover Gymnastics - Houston, TX
02.2016 - 02.2017
Gymnastics Coach
Pearland Elite Training Center - Pearland, TX
08.2015 - 02.2016
Associate of Arts Degree - Business Administration
Blinn College-Brenham Campus
Pediatric Diagnostic Cardiovascular Sonography
Alvin Community College
Kinesiology
Iowa State University
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