Lisa Charron-Culloty
Operations Manager
Shelton,CT
Summary
To secure a managerial position in the security field, leveraging extensive training, skills, and experience acquired through previous roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
- Worked in the Command Center, handling incoming calls, scheduling, and maintaining call logs. - Ran end-of-day and shift reports.
- Served as a Security Officer at various locations, both armed and unarmed.
Manager of Operations
Arrow Security
10.2012 - Current
- Currently overseeing 17 sites and managing over 6000 hours in NYC, Brooklyn, Queens, and the Bronx. - Conducting client meetings to ensure expectations are met and addressing concerns. - Managing a schedule of 200+ officers, overseeing training, certification compliance, and payroll. - Visiting officers in the field, ensuring uniform compliance, addressing concerns, and managing logistical needs.
Account Manager
Brosnan Risk Consultants
07.2013 - 11.2022
- Managed client relations at sites across Long Island, Queens, Brooklyn, Bronx, White Plains, New Rochelle, and Connecticut. - Led the Field Supervisor Team and collaborated with recruitment for hiring, training, and scheduling officers.
Security Officer
FJC Security
03.2011 - 10.2012
- Ensured safety for students and faculty on campus, patrolling and monitoring for theft or violence.
Education
Associate Degree -
Briarcliff College
Skills
- 8 Hour Pre-Assignment Training Certificate
- 47 Hour Firearms Training Course for Security Guard and Armored Car Guard
- Security
- Recruiting
- Account Management
- Management
- Mentoring
- Communication Skills
- Customer Service
- Time Management
- Organizational Skills
- Conflict Management
- Team Management
- Team Leadership
- Attention to Detail
- Vendor Relations
- Problem Solving
- Performance Measurement
- Decision Making
- Adaptability
- Staff Training
- Administrative Management
- Performance Improvement
- Customer Service Management
- KPI Tracking
- Customer Retention
- Schedule Management
- Operations Management
- Payroll Administration and Timekeeping
- Employee Relations
- Records Organization and Management
- Policy Development and Enforcement
- Employee Motivation
- Staff Scheduling
- Scheduling
- Performance Evaluation and Monitoring
- Employee Scheduling
- Customer Relations
- Employee Reviews
- Recruitment
- Client Account Management
- Staff Management
- Hiring and Onboarding
- Teamwork and Collaboration
- Delegation
Accomplishments
- Supervised team of 200+ staff members.
Certification
- NY State Security Guard License
- CT Guard Card
Timeline
Account Manager
Brosnan Risk Consultants
07.2013 - 11.2022
Manager of Operations
Arrow Security
10.2012 - Current
Security Officer
FJC Security
03.2011 - 10.2012
Associate Degree -
Briarcliff College