Lisa Chase
Campton
Summary
Dynamic and dependable professional with a proven track record at Owls Nest Resorts, excelling in customer service and problem-solving. Recognized for enhancing team performance and operational efficiency while maintaining a positive atmosphere. Skilled in multitasking and attentive to detail, ensuring exceptional guest experiences in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Captian
Owls Nest Resorts
Thornton, NH
06.2024 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Barista
Mad River Coffee Roasters
Campton, NH
09.2020 - 2024
- Prepared and served high-quality espresso beverages in fast-paced environment.
- Maintained cleanliness and organization of work areas to ensure efficient operations.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated point-of-sale system for accurate order processing and transactions.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Big Jims
Reed Ronstate
Donalsonville, GA
2018 - 2020
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored staff on best practices for workflow efficiency and quality control.
- Resolved customer complaints by implementing effective service recovery strategies.
Assistant Food and Beverage Manger
Waterville Valley Resort
Waterville Valley, NH
2010 - 2018
- Assisted in managing daily operations of food and beverage outlets, ensuring consistent service quality.
- Coordinated staff schedules and training programs to enhance team performance and efficiency.
- Led cross-functional teams in executing special events, enhancing guest experiences through tailored services.
Dinning Manager
Kendal in Hanover
Hanover, NH
2016 - 2017
- Supervised dining operations, ensuring quality service and adherence to health standards.
- Collaborated with kitchen staff to coordinate menu planning and special dietary requirements for residents.
- Evaluated dining service feedback, implementing changes to enhance resident satisfaction and engagement.
- Oversaw compliance with safety regulations, ensuring a safe dining environment for residents and staff.
Assistant Manager
Common Man
Ashland, NH
2006 - 2010
- Led team in executing daily operational strategies, enhancing workflow efficiency and service quality.
- Developed training programs for new staff, improving onboarding processes and employee retention.
- Streamlined inventory management systems, reducing discrepancies and optimizing stock levels.
- Coordinated scheduling and resource allocation, ensuring optimal staffing during peak business hours.
Education
GED -
Franklin Junoir And Senior High School
Franklin, NHAssociate in Hotel Restaurant Management - Hotel Restaurant Management
Hesser
Concord, NH01-1998
Skills
- Friendly, positive attitude
- Problem-solving
- Attention to detail
- Calm under pressure
- Customer service
- Teamwork and collaboration
- Dependable and responsible
- Multitasking
Timeline
Captian
Owls Nest Resorts
06.2024 - Current
Barista
Mad River Coffee Roasters
09.2020 - 2024
Big Jims
Reed Ronstate
2018 - 2020
Assistant Food and Beverage Manger
Waterville Valley Resort
2010 - 2018
Dinning Manager
Kendal in Hanover
2016 - 2017
Assistant Manager
Common Man
2006 - 2010
GED -
Franklin Junoir And Senior High School
Associate in Hotel Restaurant Management - Hotel Restaurant Management
Hesser