Lisa Chimilio
Hialeah,FL
Summary
Dedicated and motivated customer-focused Chat Agent with a passion for providing excellent clerical and administrative support. Seeking to leverage my positive attitude, and problem solving abilities in online chat support to provide prompt and effective assistance to customers.
Overview
2
2
years of professional experience
Work History
Phlebotomist
ICONMA
07.2023 - 01.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Verified patients' identification for proper sample collection.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
Office Administrative Assistant
09.2021 - 06.2023
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Science - Phlebotomy
Montgomery College
Rockville, MD11.2022
High School Diploma -
Theodore Roosevelt HS
The Bronx, NY06.1992
Skills
- Data Entry
- Patient Confidentiality
- Recording Data
- Medical Office Administration
- Communication Abilities
- Attention to detail
- Empathy and compassion
- Professional demeanor
- Time management
- Customer Service
- Workload Management
- Relationship Building
- Data Confidentiality
Timeline
Phlebotomist
ICONMA
07.2023 - 01.2024
Office Administrative Assistant
09.2021 - 06.2023
Associate of Science - Phlebotomy
Montgomery College
High School Diploma -
Theodore Roosevelt HS