Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Activities and Honors
Generic
Open To Work

LISA CHISHOLM

Richmond,VA

Work Preference

Desired Job Title

Medical Support Associate / DSPMedical Support Associate / DSPDSP PRN (Overnight)Insurance Tracking Associate / Collection SpecialistFront Office Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: Richmond, VA, USRichmond VARichmond, VA US
Open to relocation: No

Salary Range

19/hr - 25/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefits

Summary

Highly organized and detail-oriented DSP Administrator with over six years of service supplying DSP care to the Intellectually and Physically challenged community. Customer Relations Specialist with twenty eight plus years of experience in a wide range of organizations / industries.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Medical Support Associate / DSP

Diversity Residential Services
07.2022 - Current
  • Assist individuals with disabilities with their daily living activities
  • Aid in implementing treatments, training programs, and developmental/behavioral plans
  • Administer medication(s) according to guidelines
  • Encourage community participation
  • Document all observations and daily progress notes
  • Communicate effectively with team members
  • Assist individuals in performing their cleaning responsibilities
  • Transport and accompany individuals to appointments, outings, and shopping
  • Perform other responsibilities and duties as assigned by your supervisor

Medical Support Associate / DSP

Key Support Services
11.2018 - 09.2019
  • Conduct program activities designed to meet assigned residents ISP.
  • Assist residents with personal care as needed, related to individual care plans.
  • Sets up and leads games, singing, discussions and other programmed activities; conduct exercise activities, and interacts with residents on an group and individual basis.
  • Provides oversight and support to residents during all activities inside and outside of home.
  • Provide safe and healthy assistance for residents during group activities/outings.
  • Responsible for providing transportation in Agency vehicle when required.
  • Notes and reports any changes in attitude, health, or needs of participants.
  • Complete all documentation for assigned consumers in a timely manner according to regulations and established policies and procedures.
  • Complete all assigned tasks related to program objectives, as defined by Supervisor.
  • Attended all training sessions and staff meetings as required.
  • Assures compliance with Agency policies and procedures related to safety, discrimination/harassment, the Health Insurance Portability and Accountability Act (HIPAA) and the agency’s Human Rights plan.
  • Assures program compliance with DMAS EDCD waiver and DSS regulations.
  • Obtains and maintains certifications in PCA/CNA, CPR/First Aid and TOVA throughout employment.

DSP PRN (Overnight)

Good Neighbor Services
Richmond, VA
11.2016 - 09.2018
  • Conducts program activities designed to meet, in accordance with the individual care plans, the interests and physical, mental, and psychosocial well-being of each participant.
  • Assist participants with personal care as needed, related to individual care plans.
  • Sets up and operates equipment; leads games, singing, discussions and other programmed activities; conducts exercise activities, and interacts with participants on an individual basis.
  • Provides oversight and support to consumers during all activities.
  • Accompanies assigned consumers on group activities/outings and provides transportation either in private vehicle or Agency vehicle when required.
  • Notes and reports any changes in attitude, health, or needs of participants.
  • Completes all documentation for assigned consumers in a timely manner according to regulations and established policies and procedures.
  • Completes all assigned tasks related to program objectives, as defined by Supervisor.
  • Attended all training sessions and staff meetings as required.
  • Assures compliance with Agency policies and procedures related to safety, discrimination/harassment, the Health Insurance Portability and Accountability Act (HIPAA) and the agency’s Human Rights plan.
  • Assures program compliance with DMAS EDCD waiver and DSS regulations.
  • Obtains and maintains certifications in PCA/CNA, CPR/First Aid and TOVA throughout employment.

Insurance Tracking Associate / Collection Specialist

SUI Insurance
Ashland, VA
07.2015 - 09.2016
  • Worked under strict deadlines and responded to service requests and vital client calls both in and outbound.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, telephone and fax.
  • Maintained up-to-date knowledge of insurance policies regarding payments and adjustments and premiums.
  • Processed inbound collection calls, processed premium payments, arranged payment plans as needed.
  • Developed highly empathetic client relationships and earned reputation for exceeding corporate deadlines and goals.

Front Office Manager

Span International
Greensboro, NC
02.2014 - 04.2015
  • Processed Bi weekly payroll for 25 warehouse employees, answered customer inbound daily inquiries calls, initiated quality control for customer merchandise, created and maintained daily trail balance reports for multiple head departmental managers, processed and paid monthly vendors payments as required, placed daily collection calls on multiple past due vendor accounts, and various other office administration responsibilities as required.

Medical Office Administrator

Dentistry for Children
Richmond, VA
01.2012 - 11.2013
  • Maintained patients charts, scheduled patients appointments.
  • Processed medical billing and coding of medical procedures, ensured that all patients files were updated as needed.
  • Promptly ensured that all medical alerts were noted in all patients’ charts accordingly.
  • Verified that all patients’ demographics were up to date for billing and many other medical / accounting procedures were performed in a timely and accurate manner.

Education

Associate of Science Degree - Health Care Administration

Fortis College
Richmond, VA
01.2011

Skills

  • DSP Experience
  • Extensive background in Lead rolls
  • CPR Certified
  • Medical Administration Certified (up to date)
  • Certified Medical Billing & Coding
  • Expertise in Filing and data archiving
  • CPR Certified (up to date)
  • HIPAA compliance
  • Microsoft Excel certified
  • Administrative support specialist
  • 10-key, Accounting, accounting management, accounting software, extensive back resume in accounts payable, accounts receivable, Administrative support, anatomy, Appointment setting, Articulate, attention to detail, specialize in trial balance reports, billing, budget
  • Care tracker, CMS, Excellent communication, Database management, documentation, external auditing, external audits, Filing, forms, general ledger, ICD-9-CM, ICD-10-CM coding, insurance, Invoice processing, medical terminology, Medisoft, MS Access, Microsoft Excel, Excel, mail, Office, Works, Payroll, physiology, coding, reception, recording, sound, supervision, excellent phone etiquette

Certification

Certified in CPR Training

Certified in Medical Billing and coding

Certified in Medication Administration - 32 Hour Course

Timeline

Medical Support Associate / DSP

Diversity Residential Services
07.2022 - Current

Medical Support Associate / DSP

Key Support Services
11.2018 - 09.2019

DSP PRN (Overnight)

Good Neighbor Services
11.2016 - 09.2018

Insurance Tracking Associate / Collection Specialist

SUI Insurance
07.2015 - 09.2016

Front Office Manager

Span International
02.2014 - 04.2015

Medical Office Administrator

Dentistry for Children
01.2012 - 11.2013

Associate of Science Degree - Health Care Administration

Fortis College

Activities and Honors

National Healthcare Service Association