Lisa Cloutier-Milliard
Franklin,ME
Summary
Professional with strong background in compliance and risk management, prepared for this role. Known for driving impactful results through team collaboration and adaptability. Possesses skills in risk assessment, regulatory compliance, and process improvement. Valued for reliability, analytical mindset, and effective communication.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
CRMA
Golden Acres Boarding Home
- Improved CRMA processes by implementing risk assessment techniques and monitoring procedures.
- Established a reputation for excellence in CRMA by consistently meeting deadlines, producing high-quality work, and demonstrating strong attention to detail.
- Audited for outdated medication and for shortage of medications or supplies.
- Administered ordered medications and treatments to assigned residents.
Returns Associate
TJMAXX
05.2023 - 02.2025
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to handle complex return cases, resulting in satisfactory outcomes for both customers and company.
- Leveraged strong problem-solving skills to resolve customer disputes surrounding returns or exchanges diplomatically and professionally.
- Prevented loss from fraudulent returns by diligently examining merchandise and verifying purchase records before approving transactions.
- Supported other departments during busy periods by stepping in when needed, demonstrating flexibility and adaptability within the team.
CNA
South Ridge Living Center
05.1993 - 02.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Manager
Stuart's Department Store
12.1990 - 02.1995
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to handle complex return cases, resulting in satisfactory outcomes for both customers and company.
- Leveraged strong problem-solving skills to resolve customer disputes surrounding returns or exchanges diplomatically and professionally.
- Prevented loss from fraudulent returns by diligently examining merchandise and verifying purchase records before approving transactions.
- Supported other departments during busy periods by stepping in when needed, demonstrating flexibility and adaptability within the team.
Reservations
Eagle's Lodge Motel
02.2000 - 10.2002
- Generated and audited daily reservations reports to verify reservation completion, accuracy and preparedness.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Handled reservations efficiently, optimizing room allocation based on guests'' preferences and availability constraints.
Education
Associate Of Science Degree - Medical Assisting
Beal College
Bangor, ME06.2008
Certification
CRMA, CNA, Associate of Science Degree in Medical assisting
Timeline
Returns Associate
TJMAXX
05.2023 - 02.2025
Reservations
Eagle's Lodge Motel
02.2000 - 10.2002
CNA
South Ridge Living Center
05.1993 - 02.2005
Customer Service Manager
Stuart's Department Store
12.1990 - 02.1995
CRMA
Golden Acres Boarding Home
Associate Of Science Degree - Medical Assisting
Beal College
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