Lisa Connally
Pembroke,MA
Summary
Achieved high performance with minimal supervision. Supported team members in delivering exceptional service as a flight attendant. Contributed to a positive work environment through a strong work ethic and dedication to customer satisfaction.
Overview
2020
2020
years of professional experience
Work History
Flight Attendant
American Airlines
Boston, MA
01.2013 - 03.2019
- Responded swiftly to diverse passenger needs, delivering personalized attention throughout flights.
- Facilitated effective communication with passengers regarding flight details, delays, and safety protocols.
- Oversaw cabin inventory management to guarantee supply availability for all flights.
- Facilitated training sessions for new staff on company policies, emergency procedures, and customer service standards.
Flight Attendant
Envoy Airlines
Boston, MA
2004 - 2013
- Delivered exceptional customer service to enhance passenger satisfaction and safety.
- Assisted in emergency procedures training to ensure compliance with safety regulations.
- Conducted pre-flight checks to guarantee aircraft readiness and passenger comfort.
- Collaborated with crew members to maintain smooth in-flight operations and service delivery.
Flight Attendant
TWA
St Louis, MO
03.1986 - 09.2003
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Met all airline and federal aviation regulations, ensuring that passengers were kept safe at all times.
- Instructed passengers how to stow their luggage in overhead compartments and under seat.
- Inspected the interior of the aircraft prior to, during, and after flights to ensure that emergency equipment was properly stowed.
- Pleasantly greeted passengers as they entered the aircraft and showed them where their seats were located.
- Managed the refreshments cart at scheduled intervals to give passengers food and beverages.
- Completed logs of flight and passenger actions as well as inventory paperwork.
- Provided reassurance and comfort to passengers during flight turbulence and when there were delays.
- Announced flight status updates and information about gate changes over airport’s PA system.
- Responded to disruptive passengers per FAA and company guidelines.
- Helped guests locate seats and stow luggage in the appropriate locations.
- Ensured that prompt communications were distributed between the flight deck and the cabin crew.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Monitored compliance with size limitations for the carry-on baggage program.
- Updated the flight attendant manual and briefed fellow staff on changes.
- Instructed passengers on all safety and emergency procedures and answered any questions.
- Enforced safety and security measures and restricted sensitive zones by FARS.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company procedures.
- Restocked and organized food, beverage and passenger items inventory.
- Offered answers to passengers’ questions and assisted them when they arose during flights.
- Handed out headphones, blankets and other items to passengers.
- Detailed with manual on passenger and emergency procedures and standards.
- Served beverages and food items and provided key information about such offerings to passengers during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Successfully completed ELEVATE to further develop professional skills.
Education
High School Diploma -
Silver Lake Regional
Pembroke, MA09.1981
Skills
- Engaged in clear and concise communication to ensure alignment among stakeholders and team members
- Executed tasks with a high level of computer proficiency, ensuring accuracy and productivity
- Mastered new tools and methodologies promptly, contributing to project success and innovation
- Maintained physical stamina to support continuous movement and engagement in tasks
- Leveraged cognitive flexibility to efficiently juggle various tasks and respond to changing demands
- Demonstrated resilience and adaptability by maintaining performance standards in urgent and time-sensitive scenarios
- Implemented strategies for conflict resolution, ensuring effective communication and understanding among stakeholders
- Engaged with colleagues to enhance teamwork and drive collective performance
- Conducted safety audits and training sessions to ensure compliance with regulations
- Completed first aid certification training to provide immediate assistance in critical situations
- Demonstrated exceptional judgment in evaluating complex scenarios
- Exhibited resilience and resourcefulness in adjusting strategies to meet evolving demands
- Fostered a strong alignment with company culture and values, enhancing overall employee satisfaction Developed and implemented programs that reinforced core values, leading to increased team cohesion Achieved a more engaged workforce through strategic initiatives that promoted a positive organizational culture
- Achieved rapid response to cardiac emergencies through proficient use of adult AED and CPR techniques Enhanced community safety by leading training sessions that empowered individuals with life-saving skills Contributed to a culture of preparedness that increased awareness of emergency response procedures
Timeline
Flight Attendant
American Airlines
01.2013 - 03.2019
Flight Attendant
TWA
03.1986 - 09.2003
Flight Attendant
Envoy Airlines
2004 - 2013
High School Diploma -
Silver Lake Regional