Microsoft Office
Lisa Cook
Office Professional
Sebewaing,MI
Summary
Meticulous, Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 25 years in Healthcare industry. Fantastic attention to detail, proactive with good judgment and customer service with a smile.
Overview
20
20
years of professional experience
Work History
Insurance Verification/Front Desk Patient Coordinator
Crawl Walk Jump Run Therapy Clinic LLC
Clinton Township, MI
05.2009 - 01.2021
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed skilled administrative work to support all office staff and operational requirements.
- Managed master calendar and scheduled appointments for 15 or more providers based on optimal patient loads and clinician availability.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized patient files and streamlined operations to improve efficiency.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Patient Scheduler/Medical Records Clerk
Neurosurgery Group, PC
Clinton Township, MI
09.2004 - 05.2009
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Account Representative
University Of Michigan Health Systems
Ann Arbor, MI
06.1999 - 01.2003
- Correctly coded and billed medical claims for cardiology interventions and cardiac testing, inpatient cardiology care and off site cardiac procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Initiated, performed and documented quarterly coding audits for physicians.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Education
High School Diploma -
06.1985 - 06.1985
No Degree - Pre-Med/Biology
Skills
Planning and Coordination
Flexible & Adaptable
Customer service
Excellent work ethic
Multitasking abilities
Software
Appointments PRO
Advanced MD
Timeline
Insurance Verification/Front Desk Patient Coordinator - Crawl Walk Jump Run Therapy Clinic LLC
05.2009 - 01.2021
Patient Scheduler/Medical Records Clerk - Neurosurgery Group, PC
09.2004 - 05.2009
Patient Account Representative - University Of Michigan Health Systems
06.1999 - 01.2003
Canton High School, Canton, MI - High School Diploma,
06.1985 - 06.1985
Washtenaw Community College - No Degree, Pre-Med/Biology