Lisa Crawford
Dickson,TN
Summary
Dedicated professional with proven leadership in managing operations and ensuring quality assurance. Strong skills in team collaboration, problem-solving, and customer service, aiming to enhance efficiency and drive positive outcomes.
Overview
21
21
years of professional experience
Work History
Commercial Laundry Attendant
Washland Laundry Mat
Dickson, Tennessee
07.2020 - 05.2024
- Operated commercial laundry equipment to ensure efficient and effective cleaning processes.
- Sorted and categorized laundry by fabric type and color for optimal care.
- Inspected finished loads for quality assurance before packaging for delivery.
- Maintained cleanliness and organization of laundry facilities and work areas.
- Disposed of used cleaning supplies in accordance with company policies and regulations.
Manager
McDonald's Restaurant
Asheville, North Carolina
01.2019 - 07.2020
- Managed daily operations to ensure smooth restaurant functionality.
- Trained and supervised team members in customer service protocols to improve service delivery.
- Ensured compliance with health and safety regulations consistently.
- Enhanced customer satisfaction by implementing effective issue resolution strategies.
- Evaluated staff performance through regular observations and feedback. and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, contributing to a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Charge Nurse
Mountain Vista Health Park
Denton, North Carolina
09.2010 - 04.2017
- Supervised nursing staff to enhance patient care quality and safety.
- Coordinated daily patient assessments and tailored care plans to achieve optimal health outcomes.
- Managed medication administration and monitored patient responses effectively.
- Trained new staff on procedures and best practices in nursing care.
- Collaborated with physicians to develop comprehensive treatment strategies.
- Ensured compliance with safety regulations and health standards consistently.
- Facilitated effective communication between patients, families, and healthcare teams to support care continuity.
- Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
- Conducted daily rounds to assess patient conditions and evaluate progress towards goals.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Coordinated and performed patient admissions, transfers and discharges.
- Directed unit staff and promoted quality care for diverse patients.
- Built and maintained strong working relationships between nursing department and other disciplines.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Assisted with admission and discharge planning for assigned patients.
- Supervised Licensed Practical Nurses and Certified Nursing Assistants.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Oversaw medication administration, monitored distribution and documented responses.
- Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
- Audited patient charts in real-time, verifying accuracy and completion of information.
- Evaluated patient outcomes against established standards of care.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Implemented safety protocols when administering medications or performing treatments.
- Maintained accurate records of all treatment interventions provided to each patient.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
- Ensured compliance with infection control protocols throughout the facility.
- Performed health education activities with patients to promote understanding of medical condition and self-care skills.
- Developed and implemented nursing care plans for individual patients based on their needs.
- Provided emotional support for families facing difficult decisions regarding end-of-life care.
- Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
- Met with administrator weekly to discuss patient care status and issues. to discuss patient care status, issues, and information.
- Assisted in the development and implementation of departmental policies and procedures.
- Supported physicians and consultants with tests and procedures.
- Ensured that all documentation was completed accurately according to established policies and procedures.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Coordinated with healthcare team to establish, enact, and evaluate patient care plans.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Stocked clinical workstations and procedure rooms with necessary supplies.
General Manager of Operations/Waitress
Ruby Tuesday
Thomasville, North Carolina
11.2003 - 04.2017
- Oversaw daily operations to ensure efficient restaurant management.
- Managed staff scheduling to optimize team performance and coverage.
- Implemented training programs for new employees to enhance service quality.
- Monitored inventory levels to maintain adequate stock and reduce waste.
- Coordinated with suppliers to ensure timely delivery of food and supplies.
- Developed operational procedures to improve workflow efficiency and safety standards.
- Facilitated team meetings to address concerns and boost employee morale.
- Evaluated customer feedback to enhance dining experiences and service offerings.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Monitored inventory levels and placed orders to maintain adequate supplies.
- Managed training programs for new employees, including orientation and onboarding activities.
- Coordinated with other departments to ensure successful delivery of services.
- Developed and implemented operational policies and procedures to improve efficiency.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Provided strategic direction to staff members in order to maximize productivity.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Identified cost savings initiatives that could be implemented across all departments.
- Recruited, hired, and trained new staff members according to organizational standards.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Established quality assurance processes to ensure customer satisfaction.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Created and managed annual operating budget for the department.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
- Established key performance indicators for tracking progress towards organizational objectives.
- Created staff schedules to ensure optimal coverage and performance, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Enforced federal, state, local and company rules for safety and operations.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Tracked and replenished inventory to maintain par levels.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Delivered exceptional customer service to enhance guest dining experiences.
- Took accurate food and beverage orders from customers.
- Assisted in maintaining cleanliness of dining and service areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments efficiently using point-of-sale systems.
- Provided menu recommendations based on guest preferences and dietary needs.
- Handled customer inquiries and resolved issues promptly.
- Supported team members during busy shifts to ensure smooth operations.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in team meetings to discuss new menu items or changes in policy.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Associate of Applied Science - Nursing
Davidson County Community College
Lexington, NC05-2010
Bachelor of Science - Nursing Practice
Guilford Technical Community College
Jamestown, North Carolina, NC05-2006
Associate of Applied Science - Nursing Science
Guilford Technical Community College
Jamestown, North Carolina, NC05-2004
Skills
- Commercial laundry operations
- Equipment maintenance
Timeline
Commercial Laundry Attendant
Washland Laundry Mat
07.2020 - 05.2024
Manager
McDonald's Restaurant
01.2019 - 07.2020
Charge Nurse
Mountain Vista Health Park
09.2010 - 04.2017
General Manager of Operations/Waitress
Ruby Tuesday
11.2003 - 04.2017
Associate of Applied Science - Nursing
Davidson County Community College
Bachelor of Science - Nursing Practice
Guilford Technical Community College
Associate of Applied Science - Nursing Science
Guilford Technical Community College