Customer Service Rep
Open To Work
Lisa Crawley
Carnival Cruise Lines
Hope Mills,NC
Work Preference
Desired Job Title
Customer Service RepresentativeCustomer Service Representative
Important To Me
Flexible work hoursWork from home optionCareer advancement
9
Years of experience
Dedicated customer service representative with expertise in problem resolution and active listening. Proven ability to enhance customer satisfaction and streamline service processes.
Work History
Customer Service Representative- Work From Home
2 Years 10 Months- Delivered exceptional customer service by effectively resolving inquiries and complaints.
- Assisted customers in navigating cruise itineraries, enhancing overall guest satisfaction.
- Managed bookings and cancellations using Carnival's reservation system to ensure accurate processing.
- Analyzed service processes in partnership with team members to drive improvements in response efficiency.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
11 Months- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Collaborated with team members to streamline service processes and improve response times.
- Provided guidance on onboard policies, ensuring compliance with company standards.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Business Administration And Management
Skills
Customer service
Call center experience
Transaction management
Data management
Problem resolution
Conflict resolution
Active listening
Communication skills
Relationship building
Product knowledge
Critical thinking
Computer proficiency
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative- Work From Home
Carnival Cruise Lines
10.2023 - 08.2026Read More
Customer Service Representative
Intuit Taxes (Canada)Work From Home.
02.2018 - 01.2019Read More
Schenectady County Community College
Associate of Arts from Business Administration And Management
Read More