Lisa DeGraw

Provided customized one-to-one instruction to help students reach their full academic potential and prepare for college and future opportunities.

• Greeted visitors warmly and ensured they had a positive experience.
• Answered phones professionally in accordance with organizational protocols.
• Assisted with administrative tasks such as creating, proofreading, and filing documents, copying materials.
• Provided superior customer service by responding to inquiries in an efficient and friendly manner.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names; while operating multi-line phone system efficiently and directing calls appropriately when necessary.
• Ensured reception area was clean at all times and stocked with necessary supplies, including up-to-date first aid items.
• Maintained confidentiality of sensitive information obtained through job duties.
• Processed incoming and outgoing mail and packages accurately and promptly.
• Provided typing, word processing, and clerical support and assisted with special projects.
• Updated contact lists regularly to maintain accuracy of information.
• Utilized Microsoft Office Suite to create professional documents for internal use or external distribution.
• Created detailed spreadsheets using Excel.
• Received payments and recorded receipts for services accurately.

• Answered clients' questions regarding product use, prices and availability.
• Delivered high-quality customer service to meet customers' demands and resolve issues.
• Developed and practiced professional sales skills to reach desired outcomes.
• Mentored New clients while offering suggestions, interactive games, rewards, and other incentives.
• Served as liaison between vendors, customers, and internal departments.
• Developed strong relationships with customers through courteous and professional interactions.
• Informed regular customers of new products and services and price changes.
• Arranged merchandise and sales promotion displays and issue sales promotion materials to customers.
• Called on prospective customers to explain company services and to solicit new business.

• Created a safe learning environment for students to explore their creativity and express themselves through visual arts.
• Implemented hands-on art activities to encourage active participation, involvement, and teamwork.
• Guided students in developing artistic talents and providing positive feedback.
• Developed and implemented creative, engaging art lesson plans to meet the needs of diverse student populations.
• Demonstrated strong organizational skills in managing classroom supplies and equipment.
• Encouraged critical thinking and problem-solving among students when discussing artwork projects.
• Planned and presented art displays and exhibitions to showcase student work for school and community.
• Adapted instructional methods based on varying levels of skill within the classroom setting.
• Explained principles of design and composition to students using examples from art history.
• Incorporated multimedia elements such as music or videos into lessons to engage student interest.
• Collaborated with other teachers to integrate art into the curriculum across disciplines.

• Provided excellent customer service to patients, pharmacists, insurance companies, and other healthcare professionals in a professional manner.
• Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
• Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
• Maintained patient confidentiality when handling records and sensitive data.
• Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and advising the pharmacist of new medications needed.
• Selected appropriate medicine and measured dosages to fill prescriptions for pharmacist review.
• Performed administrative duties such as filing documents, answering phones, and handling customer inquiries.
• Processed insurance claims and payments for medications.
• Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
• Complied with state regulations to maintain safe, clean pharmacy.
• Selected drug and quantity, delivering items to pharmacist for review and dispensing.
• Assisted with the training of new pharmacy technicians.
• Interpreted medical insurance coverage and communicated benefit information to customers.
• Answered pharmacy telephones to respond to questions or requests.
• Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
• Operated cash register to accept payment from customers.

• Encouraged and engaged students to speak in English.
• Provided feedback on student performance to parents or guardians.
• Conducted activities and lessons based on ESL teaching methodologies.
• Utilized technology to enhance ESL students' learning.
• Motivated students and used humor to induce pleasant learning environment.
• Integrated multimedia elements into lessons for increased engagement.
• Adapted instruction techniques based on different learning styles of each student.
• Instructed virtually via VIP Kids software and interface with the company design.

• Implemented strategies to improve performance, accuracy, and quality.
• Leveraged strong communication skills to build relationships with clients.
• Coordinated with cross-functional teams on projects and initiatives.
• Utilized problem solving techniques to resolve conflicts between departments.
• Managed workflow processes, ensuring deadlines were met.
• Utilized tools to analyze data and recommend solutions.
• Facilitated meetings with internal teams to ensure objectives were met.
• Generated detailed reports summarizing project status, milestones, and timelines.
• Developed comprehensive training materials for staff members on new technologies.
• Partnered with organization leaders on long-range strategies, organizational goals, and initiatives.
• Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
• Implemented innovative strategies to increase efficiency of operations.
• Identified areas for improvement in existing systems and procedures.
• Served as trainer of both support and agent personnel. Collaborated with other supervisors to supply appropriate training as deemed necessary or as mandated by HQ.
• Handled mail, packages, emails, document transmissions and other data with both manual and automated tracking strategies.
• Conducted thorough research using diverse resources to assists professional staff with routine and special project tasks.
• As Evidence Technician, prepared, inventoried, and maintained appropriate chains of custody for items submitted for hundreds of cases.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale. Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Produces highly accurate internal and external letters and memoranda.
• Implemented security practice to preserve confidentiality, accuracy, and timeliness of records for court documentation.
• Proofread and edited documents for accuracy, clarity, and grammar; corrected errors in spelling, punctuation, and syntax.
• Performed copy-editing tasks including editing for grammar, punctuation, format consistency.
• Edited copy for factual accuracy as well as adherence to house style guide.
• Read through material carefully while maintaining an eye for detail when making corrections or changes.
• Identified errors in grammar, spelling, syntax, structure, tone and organization of text.

• Supervised a team of 15+ workers in the production process by providing guidance and feedback.
• Managed time, manpower and cost records to support production results.
• Monitored employee attendance records and enforced company policies regarding punctuality and absenteeism.
• Maintained accurate records of raw materials used in the manufacturing process, as well as finished goods produced.
• Trained new employees on safety protocols, operating procedures, and product specifications.
• Developed and implemented production schedules and monitored progress of production goals to ensure timely completion.
• Implemented and enforced policies, procedures, and processes to ensure production efficiency and accuracy.
• Coordinated the planning and execution of production orders, ensuring on-time delivery.
• Trained and coached production staff on best practices and new processes.
• Trained employees on equipment operations and work and safety procedures.
• Inspected materials, products and equipment to detect defects or malfunctions.
• Enforced plant policies and procedures and general housekeeping to drive operations.
• Resolved conflicts between personnel by utilizing effective communication skills and problem solving techniques.
• Kept updated records of daily production milestones and incidents.
• Within only a few weeks of my hire as a temporary employee, via Manpower Temporary Services, I was hired full-time to supervise, hire, and train employees to properly prepare work for scanning, indexing, and handling of both the physical and digital data prior to, during, and following handling.
• Supervised all production phases.
• Utilized excellent organizational skills to manage large volumes of incoming audio files for transcribing.
• Applied active listening techniques when transcribing audio recordings in order to capture full context.
• Accurately transcribed audio recordings into written documents while meeting deadlines.
• Proofread and edited documents for accuracy, clarity, and grammar; corrected errors in spelling, punctuation, and syntax.
• Performed copy-editing tasks including editing for grammar, punctuation, format consistency.
• Applied knowledge of language rules regarding usage and meaning of words when proofreading material.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Provided efficient and courteous service to customers at all times.
• Managed and coordinated multiple projects while ensuring timely completion.
• Skilled in using various software applications and programs including Microsoft Office and other internal software.
• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Researched and ordered reprints, books, magazines from various publishers, the internet, National Agricultural Library and other resources.
• Served a primary relief for my direct supervisor, including time and attendance, approval of vouchers, and processing manuscripts.
• Greeted incoming visitors and customer professionally and provided friendly, knowledgeable assistance.
• Assisted in the complete organization of an attic full of books, magazines, and articles into a usable library for the use of our scientists.

• Helped students understand difficult concepts with hands-on learning and group projects.
• Facilitated group activities and discussions.
• Provided feedback to students to enhance academic growth.
• Prepared class sessions and assignments, helping students grasp course content and integrate learning outcomes.
• Monitored student progress and adapted instruction accordingly.
• Utilized various teaching strategies to engage students in learning activities.
• Communicated effectively with administrators, colleagues, parents and guardians, and community members.
• Maintained accurate records of student performance data and attendance records.
• Facilitated small group instruction sessions focusing on particular areas of need.
• Built trust and rapport with students by establishing clear boundaries and lines of communication.
• Developed lesson plans for a variety of age groups, including preschoolers and adults.
• Supported an inclusive environment that valued diversity among all students.
• Promoted a safe learning environment by adhering to safety protocols at all times.
• Provided individual assistance to support struggling learners.
• Used variety of instructional methods, materials and techniques to educate students.
• Assisted students with individual projects and assignments.
• Created learning-focused environment, encouraging student involvement and participation.
• Incorporated technology into lessons to engage students.
• Established positive relationships with parents and guardians to ensure open communication.
• Evaluated student coursework for quality and improvement.
• Developed course lectures to adequately support course readings.
• Implemented best practices in curriculum design, delivery, and assessment methods.
• Participated in professional development courses related to pedagogy and educational theory.
• Instructed students in the fundamentals of classroom management and discipline techniques.
• Implemented educational best practices to support student success.
• Employed positive reinforcement strategies when disciplining students.
• Fostered positive relationships with students, parents, and colleagues.
• Encouraged student participation and challenged students to think critically.
• Created and maintained clean, safe and organized learning environment.
• Served as mentor and role model for learners by demonstrating appropriate behavior.
• Collaborated with peers to enhance work environment and support instructional planning.
• Collected and documented student feedback to make adjustments to instruction.
• Assigned work, correcting and marking projects and tests completed by students.
• Guided and advised students on educational and social matters pertaining to further education and future careers.
• Developed comprehensive course syllabi detailing policies and class schedules.
• Documented student attendance and maintained achievement and progress records.
• Practiced positive, consistent discipline in classroom management.
• Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
• Instructed groups of up to 400 students and provided individual support as needed, both as a teacher of English and as a vocal music instructor of grades Kindergarten through college.
• Supervised as 'master teacher' for adult student teachers.
• As Head of the English Department, led an adult committee to create a new scope and sequence and curriculum to be utilized throughout grades 1-12 for English and literature studies, in order for TCA to gain accreditation with the Association of Christian Schools International (ACSI).

• As above (See Tri-City Christian Academy August 1995-June 2002).
• Communicated with parents and guardians regarding academic, behavioral, or safety concerns.

• Utilized data analysis techniques such as forecasting, regression analysis and trend identification to monitor stock movements.
• Analyzed current inventory levels to identify areas of improvement and ensure accurate records were maintained.
• Performed regular cycle counts to verify accuracy of physical inventories against system records.
• Developed and implemented inventory management systems to optimize stock levels, minimize costs and maximize customer satisfaction.
• Collaborated with other departments to ensure smooth flow of goods from production through delivery.
• Ensured compliance with company policies and procedures regarding inventory control practices.
• Maintained a comprehensive database detailing all aspects of the inventory process including ordering, receiving, stocking and distribution activities.
• Monitored trends in demand for products or services and adjusted ordering accordingly.
• Resolved discrepancies between physical inventories versus computer-generated reports.
• Developed reports for management on key performance indicators related to inventory control processes.
• Provided training to new staff members on proper usage of the inventory management system.
• Implemented barcode scanning technology for improved tracking capabilities across multiple warehouses.
• Conducted inventory planning and analysis to balance customer needs with optimal utilization of financial resources.
• Performed regular cycle counts to ensure inventory accuracy.
• Recorded shipment data for reporting, accounting, and recordkeeping purposes.
• Processed paperwork associated with receiving and shipping operations.
• Ensured accurate record keeping of all items received and shipped out.
• Prepared work orders, bills of lading, and shipping orders to route materials.

• Main responsibilities included teaching grades 7-12 English and literature and grades K-12 Music.
• (See also Tri-City Christian Academy, August 1995-June 2002 for all similar responsibilities and skills)

• Managed student behavioral issues to optimize classroom learning environment.
• Motivated and engaged students, developing skills and knowledge for academic foundation.
• Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
• Provided feedback to parents regarding student's academic growth and behavioral development.
• Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
• Evaluated student academic growth, recording and preparing progress reports for parents or guardians.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
• Main responsibilities included supervising in a one-room school setting, which included adult teacher-monitors and students in grades 1-12.
• Supervised learning groups of students in classroom stations including English, music, mathematics, Science, and Social Studies.
• Collaborated with team of faculty to develop after-school tutorial program for students in need of extra help.

• Main responsibilities varied but included supervision, hiring staff college students, developing and utilizing processes for recruitment and assessment of candidates.
• Also served as dining room hostess, snack shop attendant, and waitress during these college years.
• Maintained a safe and secure environment for staff, customers, and food products.
• Adhered to company policies related to sanitation, security, product freshness, storage procedures.
• Established effective communication with kitchen staff to ensure accurate meal preparation and delivery.
• Supervised dishwashing activities to guarantee dishes were properly cleaned before reuse.
• Recognized potential safety hazards in the work area and took corrective actions immediately.
• Trained new employees on proper cleaning procedures and safety protocols.
• Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
• Trained workers in food preparation, and in service, sanitation, and safety procedures.
• Supervised and participated in kitchen and dining area cleaning activities.
• Greeted and seated guests and presented menus and wine lists.

• Greeted visitors warmly and ensured they had a positive experience.
• Answered phones professionally in accordance with organizational protocols.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Assisted with administrative tasks such as filing documents, copying materials.
• Provided superior customer service by responding to inquiries in an efficient and friendly manner.
• Displayed pleasant and professional voice and demeanor, positively representing organization.
• Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
• Maintained accurate records of all incoming calls, messages, and visitors.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
• Answered questions about organization and provided callers with address, directions, and other information.
• Ensured reception area was clean at all times and stocked with necessary supplies.
• Managed daily calendar appointments for staff members.
• Maintained confidentiality of sensitive information obtained through job duties.
• Provided typing, word processing, and clerical support and assisted with special projects.
• Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
• Transmitted information and documents to customers and insurance companies via mail.
• Followed scheduling guidelines to maximize efficiency when booking appointments or external events.
• Learned and assisted the office nurse in the rendering of services such as taking temperatures and blood pressures, and administering allergy injections.