Lisa Devereux
Cambridge,OH
Summary
Dynamic Store Manager with a proven track record at Murphy USA, excelling in team leadership and customer service management. Skilled in inventory optimization and strategic sales initiatives, I fostered a positive shopping environment, enhancing customer satisfaction and driving sales growth through effective training and mentorship.
Overview
2029
2029
years of professional experience
Work History
Store Manager
Murphy USA
Cambridge, OH
04.2023 - Current
- Directed daily store operations while ensuring adherence to company policies and safety standards.
- Facilitated training and mentorship programs to elevate team performance and customer service capabilities.
- Oversaw inventory management, optimizing stock placement to enhance product accessibility.
- Executed promotional strategies to boost sales and elevate customer engagement.
- Developed and executed promotional campaigns to increase foot traffic and drive sales growth.
- Conducted regular staff meetings to communicate goals, updates, and operational changes effectively.
- Maintained high standards of store presentation, ensuring a welcoming shopping environment for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised daily operations to ensure compliance with safety and operational standards.
- Trained and mentored team members on customer service best practices and sales techniques.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Led recruitment efforts, enhancing team performance through effective hiring practices.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Shift Supervisor
Sheetz
Cambridge, OH
2017 - 04.2028
- Oversaw team operations to ensure compliance with safety and quality standards.
- Assisted in maintaining inventory levels by performing regular stock checks and placing orders for necessary supplies.
- Guided new employees through operational procedures and customer service best practices.
- Managed shift scheduling to optimize staff allocation during peak business hours.
Overnight Stocker
Walmart
Cambridge, OH
11.2008 - 11.2017
Education
GED -
Glendale High School
Glendale, AZ04-1988
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Retail inventory management
- Cash management
- Inventory management
- Recruitment and hiring
- Team building and leadership
- Operations management
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Payroll management
- Customer response
- Accurate money handling
Timeline
Store Manager
Murphy USA
04.2023 - Current
Overnight Stocker
Walmart
11.2008 - 11.2017
Shift Supervisor
Sheetz
2017 - 04.2028
GED -
Glendale High School