Lisa DeYoung
Ravenna,OH
Summary
Detail-oriented individual with a strong background in logistics and operational processes. Known for optimizing delivery schedules and fostering collaboration among teams, resulting in significant improvements in efficiency and service quality.
Overview
26
26
years of professional experience
Work History
Transportation Specialist
Kelly Skilled Professional Solutions for GE Lighting, a Savant Company
Ravenna, OH
04.2021 - 02.2026
- Coordinated transportation logistics to optimize delivery schedules and minimize delays.
- Managed supply chain communications between vendors and internal teams to ensure timely product availability.
- Developed and implemented process improvements that enhanced operational efficiency within transportation systems.
- Conducted regular assessments of shipping routes, identifying opportunities for cost reduction and service improvement.
- Collaborated with cross-functional teams to align transportation strategies with organizational goals and customer needs.
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Implemented innovative technologies to improve tracking capabilities and minimize delays.
- Reduced overall shipping costs through strategic negotiations with carriers and suppliers.
- Streamlined claims process for damaged goods, reducing resolution time and improving client trust.
- Facilitated cross-departmental communication to ensure smooth operations during peak periods.
- Enhanced customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Led response to unexpected disruptions, minimizing impact on delivery schedules.
Operations Manager
Kelly OCG for GE Lighting
Ravenna, OH
08.2015 - 04.2021
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements and achieve project goals.
- Developed and maintained standard operating procedures for 4 teams of employees in multiple cities and states.
- Facilitated training programs to enhance team skills and performance levels.
- Collaborated with stakeholders to align operational strategies with business objectives.
- Managed vendor relationships to optimize procurement processes and cost savings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored key performance indicators to drive operational excellence and accountability.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Call Center Manager
Vanguard for GE Lighting
Ravenna, OH
05.2000 - 08.2015
- Developed and implemented training programs to enhance agent performance and reduce call handling time.
- Analyzed call center metrics to identify trends and drive continuous improvement initiatives.
- Fostered a collaborative environment by encouraging open communication among team members and management.
- Led team of 10+ agents to achieve customer satisfaction goals through effective coaching and support.
- Mentored new managers, facilitating knowledge transfer and enhancing leadership capabilities within the team.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Established and oversaw performance targets for call center associates.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Developed quality employees within call center to take over leadership positions.
- Proactively identified opportunities for process improvement, leading initiatives that resulted in increased productivity and reduced costs within the call center operation.
- Scheduled call center staff to meet operational needs whilst remaining under budget.
Education
High School Diploma -
Granite Hills High School
El Cajon, CASkills
- Managing schedules
- Documentation management
- Assisting customers
- Transportation planning
- Incident reporting
- Cost analysis
- Hazardous materials handling
- Cross-docking
- Negotiating rates
- Logistics management
- Shipment consolidations planning
- Carrier negotiation
- Critical thinking
- Shipment scheduling
- Multitasking and prioritizing
- Attention to detail
- Team collaboration
- Logistics coordination
- Interpersonal skills
- Delivery tracking
- Logistical support
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Analytical thinking
Timeline
Transportation Specialist
Kelly Skilled Professional Solutions for GE Lighting, a Savant Company
04.2021 - 02.2026
Operations Manager
Kelly OCG for GE Lighting
08.2015 - 04.2021
Call Center Manager
Vanguard for GE Lighting
05.2000 - 08.2015
High School Diploma -
Granite Hills High School