Lisa Diffenbaugh
Bel Air,MD
Summary
Dynamic Client Service Representative with a proven track record at the Humane Society of Harford County, excelling in customer support and client relations. Adept at enhancing client experiences through effective communication and education, while streamlining workflows. Skilled in payment processing and committed to fostering positive interactions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Packer
Kohls Warehouse Distribution
Edgewood, MD
09.2022 - 05.2023
- Assisted clients in navigating adoption processes and understanding animal care requirements.
- Provided accurate information about services, fostering positive client experiences and satisfaction.
- Managed incoming inquiries through phone and email, ensuring timely and effective communication.
- Collaborated with team members to streamline client service workflows for improved efficiency.
- Helped with medication distribution and tech department
Client Service Representative
Humane Society of Harford County
Fallston, MD
05.2023 - Current
- Assisted clients in navigating adoption processes and understanding animal care requirements.
- Provided accurate information about services, fostering positive client experiences and satisfaction.
- Managed incoming inquiries through phone and email, ensuring timely and effective communication.
- Collaborated with team members to streamline client service workflows for improved efficiency.
- Helped with medication distribution and tech department
Education
High School Diploma -
C. Milton Wright
Bel Air, MD05.2007
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Client relations
- Customer education
- Client support
- Medicine distribution
Timeline
Client Service Representative
Humane Society of Harford County
05.2023 - Current
Packer
Kohls Warehouse Distribution
09.2022 - 05.2023
High School Diploma -
C. Milton Wright