Lisa DiGangi
Lombard,IL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Member Engagement Manager
Club Pilates
01.2020 - Current
- Front-end first-point-of-contact with current members and prospective members.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Motivate current members to heighten their engagement regarding their physical practice.
- Promote to prospective members the club’s features.
- Accomplish multiple tasks within established timeframes managing approximately 50-80 prospect and/or member inquiries per day.
- Maintain professional, organized, and safe environment for employees and patrons.
Admissions Support Manager
Tricoci University Of Beauty Culture
01.2017 - 11.2018
- Managed and provided leadership to 8+ Admissions Support Specialists and receptionist at corporate location servicing 16 campuses.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed move of team to new corporate location and mentored 3 team members into higher positions within the company.
Operations Manager
Dental One Partners
08.2015 - 01.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed the Bloomingdale, Calumet City and Arlington Heights practices.
- Produced $1.4-2.3M annually with the majority coming from new patients.
- Supervised both clinical and non-clinical staff, customer/patient care, payroll, budget and scheduling duties.
Education
Bachelor of Arts - Theatre Arts
Eastern Illinois University
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Customer Service
- Computer Skills
- Employee Coaching and Mentoring
Timeline
Member Engagement Manager
Club Pilates
01.2020 - Current
Admissions Support Manager
Tricoci University Of Beauty Culture
01.2017 - 11.2018
Operations Manager
Dental One Partners
08.2015 - 01.2017
Bachelor of Arts - Theatre Arts
Eastern Illinois University