Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lisa Donath

jersey city,United States

Summary

Dynamic technical support professional with a proven track record at Alorica, excelling in customer satisfaction and multitasking. Skilled in designing SD-Access and implementing wireless architecture, complemented by strong communication abilities. Cisco Certified Network Associate and Comp TIA A+ certified, Server+, dedicated to resolving complex IT issues efficiently.

Overview

16
16
years of professional experience

Work History

Technical Support Level 1

Self-employeed
02.2024 - Current
  • Design and configure SD-Access 250 users, DMZ firewall topology using IPv4, IPv6 addresses.
  • Windows Server create Active Directory domains within VMWare.
  • Implementing wireless architecture utilizing Rapid Spanning tree.

Customer Service Representative

Alorica
04.2024 - 02.2025
  • Actively listened 80 customers, handed concerns quickly and escalated major issues.
  • Maintain diplomacy dealt with upset or escalated calls.
  • Demonstrated excellent multitask abilities by simultaneously navigating platform systems.
  • Aided large volume of customers everyday with positive attitude focus on customer satisfaction.

Career Break

Privately Employed
02.2010 - 02.2024
  • Designed Smart Home, sold highest price currently building history.
  • Elected board member 144 units Assistant Treasurer.
  • RFID, CCTV, troubleshooted.
  • Raised Information Technology family.
  • Families, friends and seniors resolved issues laptops, PCs, mobiles android or Iphones software/hardware upgrades.
  • Passion animal lover, initiative dog walking lead to Personal Assistant varies project.

Education

Bachelor of Science - Engineering

DeVry University
New York, NY
08.2006

Skills

    Cisco Certified Network Associate 10/2024

    Comp TIA A 12/2024

    Comp TIA Server 02/2025

    Comp TIA Network 10/2025

    CCNP 02/2026

Affiliations

Member Lady of Sorrows & Volunteering

Timeline

Customer Service Representative

Alorica
04.2024 - 02.2025

Technical Support Level 1

Self-employeed
02.2024 - Current

Career Break

Privately Employed
02.2010 - 02.2024

Bachelor of Science - Engineering

DeVry University

Similar Profiles

CREATE PROFILE