Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Doney

Philipsburg,MT

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, recognized for enhancing customer satisfaction at Montana Gems of Philipsburg. Proven ability to manage multiple projects and maintain organization, ensuring compliance and accuracy in documentation. Adept at fostering teamwork and collaboration, driving sales through exceptional service and attention to detail.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Jewelry Sales & Custom Design

Montana Gems of Philipsburg
08.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about jewelry and gravel products.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers grading their sapphires and preparing paperwork to facilitate heating and faceting.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Documentation Specialist

Designs for Health
12.2018 - 03.2023
  • Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
  • Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
  • Identified audit parameters to comply with quality standards.
  • Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
  • Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
  • Collaborated with subject matter experts to ensure accuracy and completeness of technical documentation, resulting in fewer revisions needed postpublication.
  • Facilitated the smooth transition of new employees through the creation of comprehensive training manuals and onboarding materials.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Managed training courses, setup and maintenance for document control systems.
  • Produced and reviewed batch records for production floor.

Bookkeeping Administrative Assistant

CRM Construction
04.2011 - 02.2019
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
  • Improved financial accuracy by maintaining organized and up-to-date financial records.
  • Streamlined bookkeeping processes for increased efficiency and time management.
  • Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Distribution Specialist

Designs for Health
08.2013 - 12.2018
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Processed and restocked returns.
  • Collaborated with other departments on supply and quality issues.
  • Streamlined distribution processes for faster order fulfillment and customer satisfaction.
  • Developed strong relationships with suppliers, enabling prompt resolution of issues and improved communication channels.
  • Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
  • Managed and maintained warehouse to comply with company policies and federal regulations.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Handled day-to-day shipping and receiving overseeing more than 500 packages per day.

Education

General Studies

Eastern Montana College
Billings MT

High School Diploma -

Granite High School
Philipsburg, MT
05-1985

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Organization and time management
  • Problem resolution

Timeline

Jewelry Sales & Custom Design

Montana Gems of Philipsburg
08.2023 - Current

Documentation Specialist

Designs for Health
12.2018 - 03.2023

Distribution Specialist

Designs for Health
08.2013 - 12.2018

Bookkeeping Administrative Assistant

CRM Construction
04.2011 - 02.2019

General Studies

Eastern Montana College

High School Diploma -

Granite High School

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Lisa Doney