Lisa Dressler
Hermiston
Summary
Detail-oriented Agricutural/Automotive Parts Specialist with expertise in inventory management, customer service, and team training. Proven track record of conducting inventory audits and ensuring timely availability of parts.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Parts Specialist
RDO Equipment
Hermiston, OR
07.2022 - Current
- Managed inventory levels to ensure timely availability of parts for service and repair operations.
- Assisted customers in identifying and ordering the correct parts using specialized software tools.
- Trained new staff on inventory management systems and best practices for parts procurement.
- Conducted regular inventory audits to maintain accurate stock levels, identify discrepancies, and minimize shrinkage loss.
- Assisted in maintaining a clean and organized shop environment, ensuring a safe workspace for colleagues and customers alike.
- Fostered a positive work culture within the team, leading by example and promoting open communication among colleagues.
Automotive Parts Specialist
Oreily's Auto Parts
Hermiston, OR
05.2020 - 07.2022
- Provided expert advice on automotive parts selection and compatibility for customers.
- Trained new staff on product knowledge, customer service protocols, and sales techniques.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Increased repeat business through exceptional customer service and building rapport with clients.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Automotive Sales Associate
AutoZone
Hermiston, OR
09.2017 - 05.2020
- Developed in-depth product knowledge to address customer inquiries and provide tailored recommendations.
- Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Automotive Sales Associate
Oreilly Auto Pats
Hermiston, OR
01.2013 - 05.2017
- Ensured timely deliveries while adhering to safety protocols and traffic regulations.
- Maintained accurate records of deliveries, including customer signatures and payment verification.
- Conducted routine vehicle inspections to ensure operational readiness and compliance with maintenance schedules.
- Developed strong relationships with customers through effective communication and reliable service.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Education
High School Diploma -
Walla Walla Community College
Walla Walla, WA06-2006
Cosmetology
Walla Walla Community College
Walla Walla, WA06-2008
Skills
- Parts cataloging
- Warehouse operations
- Vehicle diagnostics
- Shipping procedures
- Returns processing
- Parts identification
- Stock control
- Automotive systems
Certification
- Forklift Certified - RDO- 3 years and 9 months
- Certified Parts Specialist 1 (training for parts specialist 2)
Timeline
Certified Parts Specialist
RDO Equipment
07.2022 - Current
Automotive Parts Specialist
Oreily's Auto Parts
05.2020 - 07.2022
Automotive Sales Associate
AutoZone
09.2017 - 05.2020
Automotive Sales Associate
Oreilly Auto Pats
01.2013 - 05.2017
High School Diploma -
Walla Walla Community College
Cosmetology
Walla Walla Community College