Lisa Dudek

* Performs administrative reporting processes accurately and efficiently.

*Enters and uploads lab results.

*Expedites Transfer Summaries.

*Completes daily Concierge calls..

*Answers phones and transfers to appropriate team members.

*Sorts and distributes incoming mail and packages..

*Orders office and lab supplies.

*Prepares new patient care packets.

*Greets visitors entering the office.

*Uses postage machine.

• Dedicated worker who supported effective operations of the oncology department, building rapport with patients and paying attention to all necessary details and processes.
• Created a welcoming environment for patients and care givers.
• Greeted patients, verified demographics and all insurances.
• Supported Medical Records requests
• Scheduled office appointments and arranged appointments from referral lists.
• Worked on follow up list to reschedule cancelled and no-show patients
• Collected co-pays, printed receipts, balanced finances at day's end
• Proficiently used Epic, Navi Net and numerous insurance websites.

*Greeted patients and accurately gathered patient information for administrative and record keeping purposes.

*Created a welcoming environment for patients and care givers.

*Filed and maintained medical records.

*Scheduled all office appointments as well as outpatient testing.

*Verified demographics and insurances.

*Data Entry: Accurately entered Lab & Radiology testing, case notes, and confidential client forms.

*Collected, recorded, and balanced co-pays

*Proficiently used Epic, EviCore and Navi Net

**Worked for UPMC at the following locations: Primary Care, Valley Family Medicine, Children's Community Pediatrics, and Urgent Care

• Completed all insurance verifications for patients
• Collected co-pays and record receipts for services rendered
• Retrieved all medical records for physicians, technicians, or other medical personnel
• Scanned and recorded documents
• Maintained knowledge of all privacy acts, HIPPA policies and procedures
• Worked effectively with Athena and Navi Net

• Effectively performed all front office duties: phones, filing, scanning and scheduling
• Obtained all patient demographics including verifying insurance coverage
• Processed and edited claims: reports and billing adjustments completed
• Promptly followed up on unpaid claims including review of all EOB's
• Developed competence working with Meditech