LISA DUDEK
Medford,OR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
34
34
years of professional experience
Work History
Health Services Management Technician
United States Air Force
09.1992 - 02.1994
- Order Interpretation: Interpreted and verified provider orders to ensure patients were scheduled for the correct procedures in accordance with MTF (Medical Treatment Facility) and Air Force scheduling guidelines.
- Implemented quality control measures to maintain high standards of clinical practice.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Transfers & Referrals: Processed emergency and non-emergency patient transfers to both military and private medical facilities, ensuring all sensitive medical documentation accompanied the patient.
- Customer Resolution: Served as a primary point of contact for patient concerns, identifying issues regarding access to care or benefits and resolving them through proper administrative channels.
- Collaborated with healthcare teams to ensure comprehensive patient care and support.
Environmental Services Technician
Asante Rogue Regional
10.2024 - 05.2026
- Maintain strict infection control and safety protocols within a clinical environment to ensure patient and staff safety.
- Coordinate with nursing and administrative staff to prioritize room turnovers and equipment availability based on patient flow and clinical urgency.
- Utilize computerized tracking systems to log completed tasks, ensuring accurate data entry for workload credit and facility audits.
- Demonstrate professional communication skills when interacting with patients, families, and high-level medical staff in high-pressure situations.
Automated Supply Technician (92A)
United States Army
06.1996 - 10.2003
- Administrative Responsibility: Operated complex computerized databases to manage, enter, and retrieve sensitive logistics and personnel data, equivalent to the GS-5 level of administrative responsibility.
- Scheduling & Logistics: Responsible for canceling, rescheduling, and monitoring timelines for supply distribution, ensuring no lapses in mission-critical support.
- Records Management: Managed specialized inventory and maintenance scheduling, interpreting technical orders and verifying requirements against regulatory guidelines.
- Quality Control: Verified and updated detailed records; performed audits to ensure all administrative "encounters" were documented for appropriate unit credit.
- Independence: Worked independently to set priorities for high-volume workloads, coordinating between different echelons of leadership and varying pay grades.
Quality Control Inspector
Hynix Semiconductor
01.2004 - 12.2008
- Performed high-level technical inspections requiring extreme attention to detail and adherence to complex procedural manuals.
- Utilized database programs to modify and retrieve sensitive production data, ensuring all metrics met strict quality standards.
- Identified system discrepancies and performed accurate, timely resolutions to ensure satisfactory outcomes for internal customers.
Education
Bachelor of Arts - Education
Skills
- Advanced medical terminology
- Insurance verification
- Preauthorization requirements
- Resolving customer concerns
- Managing clinic waitlists
- Processing transfers
- Effective communication
- Maintaining confidentiality
- Works Well Under Pressure
- Multitasking and organization
- Customer service
- Attention to detail
Timeline
Environmental Services Technician
Asante Rogue Regional
10.2024 - 05.2026
Quality Control Inspector
Hynix Semiconductor
01.2004 - 12.2008
Automated Supply Technician (92A)
United States Army
06.1996 - 10.2003
Health Services Management Technician
United States Air Force
09.1992 - 02.1994
Bachelor of Arts - Education
Technical Skills And Competencies
- Advanced medical terminology
- Expert in resolving customer concerns
- Managing clinic waitlists
- Processing transfers
- Proven ability to communicate effectively with patient and physicians at varying grade levels
- Maintain confidentiality of sensitive information
Certifications And Education
- Certified Nursing Assistant (CNA), State of Oregon
- Basic Life Support (BLS), American Heart Association
- Bachelor of Arts in Education
- Health Services Management (4A0), U.S. Air Force Professional Development
- Automated Supply Technician (92A), U.S. Army Professional Development