Lisa DuVal
Providence Forge,VA
Summary
Accomplished Security Operations Manager with 10+ years of experience focused on providing/maintaining highly secure data center environments. Detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Exceptional knowledge of access control, CCTV, biometric technology, and security compliance requirements. Adept at meeting security challenges calmly and rationally. Excellent background in training effective security team members and providing actionable improvements to existing security protocols. Accustomed to leveraging adaptable nature and sound judgment in challenging situations.Excellent reputation for resolving problems and improving customer satisfaction. Inducted into the 2015 QTS Eagle Club and nominated 4 additional years.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Security Operations Manager
QTS
Sandston, VA
11.2010 - Current
- Responsible for physical security of over 1.3 million sqft of data center on 200+ acres of land.
- Crucial role in obtaining and sustaining numerous compliance certifications to include, FedRAMP, FISMA HIGH, HITRUST ISO27001, PCI, SOC1 & SOC2.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Conformance of security protocols and appearance standards.
- Participate in internal QTS as well as customer audits with regards to NIST 800-53 Physical & Environmental Security Controls & Enhancements.
- Develop and implement physical security policies, procedures & specifications for monitoring and responding to secure area alarms.
- Establish excellent working relationships with Federal, Stated, and Local Emergency Response Agencies
- Conduct system assessments to identify issues before they impact business operations.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Collaborate with all customers, both internal and external, as they relate to security and daily operations of data centers.
Physical Alarms & Access Control Support Specialis
SAIC
Jacksonville, FL
04.2009 - 11.2010
- System administrator for Regional Alarm Monitoring Automation System for United States Navy Southeast region.
- Responsible for combing all legacy alarm inputs across Navy bases into single interface feeding into Navy Emergency Response Management System.
- Responsible for investigating and eliminating 95% of fire department nuisance alarms.
Senior Security Coordinator
Qimonda
Sandston, VA
10.2000 - 04.2009
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations.
- Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored access control, toxic gas, and fire alarm systems: coordinated testing and initiated impairments for preventive maintenance of life safety systems.
- Executed emergency procedures in accordance with Integrated Contingency Plan, assuming role as Incident Commander with responsibility of notification, communication and direction to emergency response teams.
Corporate LAN Tech III
SunTrust Bank
Richmond, VA
05.1997 - 10.2000
- Responsible for build, installation, and maintenance of LAN technology components, primarily Windows and NT Servers.
- Provided 3rd level support for LAN Administration team to all bank branches within Eastern Region (Virginia, Maryland, Washington D.C.)
- Executed diagnostics, troubleshooting and evaluations on IT equipment.
- Conducted tests of components and systems to evaluate performance and identify concerns.
Telecommunications Specialist
United States AirForce
London, UK
07.1986 - 07.1992
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network administrators and server engineers to deliver quality service.
- Defined, prioritized, and directed installation, activation, and employment of tactical communications equipment and circuits during peacetime and wartime military operations.
Education
Bachelor of Arts - Homeland Security
American Military University
West Viriginia05.2011
Associate of Arts - Liberal Arts And General Studies
Saint Leo University
Saint Leo, FL06.1997
Skills
- Emergency Response and Management
- NIST 800-53 Physical & Environmental Security Controls
- LENEL OnGuard and Honeywell ProWatch Access Control Systems
- Fire Response
- Law Enforcement Coordination
- Incident Mitigation
- Risk, Threat and Vulnerability Analysis
- Hazardous Waste
- Multi-tasking in high stress environments
- Microsoft Office
- Contingency Planning
- Security Regulations, policies and procedures
- Technology and Supply Purchasing
- Security Reporting
- Training/MOC Drills
- Asset Protection
- Interviews and Interrogations
- Employee Relations
- Staff Performance Assessments
- Hazardous Materials Identification
- Genetec CCTV Surveillance System
- Active Shooter Training
- Ability to handle typical emergency and crisis situations efficiently and effectively
Certification
Notary Public, Commonwealth of Virginia
IOSHA certified in Lay Rescuer CPR, Automated External Defibrillator (AED), First Aid - Adult & Child &Bloodborne Pathogens
Previous certification - CompTIA Security + - 2009.
Timeline
Security Operations Manager
QTS
11.2010 - Current
Physical Alarms & Access Control Support Specialis
SAIC
04.2009 - 11.2010
Senior Security Coordinator
Qimonda
10.2000 - 04.2009
Corporate LAN Tech III
SunTrust Bank
05.1997 - 10.2000
Telecommunications Specialist
United States AirForce
07.1986 - 07.1992
Bachelor of Arts - Homeland Security
American Military University
Associate of Arts - Liberal Arts And General Studies
Saint Leo University