LISA E. HUGHES
Elkridge,MD
Summary
Reliable and hardworking with a history of positive client and patient interaction and capability of meeting the demands of a high volume medical/clinical practice. Front office operation management, Excellent verbal and written communication skills. Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Provided excellent customer service to all clients and patients addressing concerns and answering questions promptly and professionally. Experience in administrative and organizational roles. Skilled in managing schedules, coordinating meetings, and handling communications. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, Proficient with Microsoft Office Suite and medical related software applications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mobile Paramedical Examiner
Quest Diagnostics ExamOne
12.2015 - 07.2021
- Conducted 40+ medical exams for life and disability insurance companies weekly
- Collected blood, urine specimens and EKG's accurately and on time, adhering to established procedures
- Prepared clients for exams by obtaining vital signs, capturing meaningful use information, and assisting with form completion
- Processing blood specimens, filing paperwork associated with exams
- Performed varies office and management skills
- FedExing paperwork and specimen to Lab
Certified Clinical Medical Assistant
Johns Hopkins Outpatient Center, Urology Department
03.2014 - 04.2017
- Prepared patients for Physicians and procedures by obtaining vital signs, capturing meaningful use information, and assisting 25+ patients daily in completing appropriate forms in a timely manner; provides education for patients and families
- Performed uroflowmetry and post void residuals; administers injections and oral antibiotics
- Performed prescreening surgical procedures by interviewing patients, performing phlebotomy, administering intradermal, subcutaneous, and intramuscular injections, coordinating, and maintaining patient records though NexEMR and scheduling tests and surgical procedure appointments
- Provided staff advisory services in one or more of the specializations in this occupation
- Plan, establish, or review contracts, programs, policies, or procedures
Office/Patient Coordinator
Gary Burton, M.D., LLC; Mercy Hospital
08.2010 - 11.2013
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Interacts with patients as a client services coordinator
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Provided staff advisory services in one or more of the specializations in this occupation
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Performed prescreening surgical procedures by interviewing patients
- Completed order request forms for blood work, EKGs, and mammograms
- Prepared surgical room and assisted Practitioners for medical procedures
- Performed and participated in cleaning, assembling, packaging, scanning, sterilization, storage and distribution of reusable surgical instrumentation and equipment
- Managed, supervised, performed, or developed policies and procedures for professional work involving the procurement of supplies, services, construction, or research and development using formal advertising or negotiation procedures; the evaluation of contract price proposals; and the administration or termination and close out of contracts in a medical environment
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Night Auditor/Front Desk Clerk
National Institute of Health; The Edmond J. Safra Family Lodge
07.2010 - 07.2012
- Was required to have knowledge of the legislation, regulations, and methods used in contracting, and knowledge of business and industry practices, sources of supply, cost factors, and requirements characteristics
- Assisted guests and patients with facility information and registration, provided information regarding facility emergency procedures and policies, responsible for in-processing and out-processing of patients, preparing and distributing nightly audit reports, prepared invoices and expenses
- Plan, established, and review contracts, programs, policies, or procedures
- Developed policies and procedures for professional work involving the procurement of supplies for a medical environment, services, or research and development using formal advertising or negotiation procedures; the evaluation of contract price proposals; and the administration or termination and close out of contracts
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Office Manager
Intelevent, LLC
02.2009 - 07.2010
- Managed and maintained front office operations, prepared correspondence draft responses as needed, sort, open and distribute mail, supported office staff of eight
- Develop acquisition strategies and direct or manage procurement
- Ensured compliance of local, state and federal policies
- Provided administrative support on research projects, statistical reports, grants and contracts
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Performed, or develop policies and procedures for professional work involving the procurement of supplies, services, construction, or research and development using formal advertising or negotiation procedures; the evaluation of contract price proposals; and the administration or termination and close out of contracts
- Administer contracts by assuring compliance with the terms and conditions of contracts, including resolution of problems concerning the obligations of the parties
- Prepared financial statements and worked with HR to develop marketing tools to meet 75% employee retention goals
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Certified Clinical Medical Assistant - Medical Assistant
Fortis Institute
Maryland02.2014
Some College (No Degree) - Nursing
Howard Community College
MarylandHigh School Diploma -
Northwestern Senior High School
Adelphi, MD06.1982
Skills
- Customer service
- Contract management
- Acquisition strategies
- Procurement processes
- Front office operation management
- Verbal and Written communication
- Interpersonal skills
- Organizational skills
- Microsoft Office Suite proficiency
- Medical software applications proficiency
Certification
- Certified Clinical Medical Assistant, National Healthcare Association, 06/01/14, Present
- Certified CPR/BLS, American Heart Association, 11/01/14, Present
- Certified 2015 Peripheral IV Insertion, Johns Hopkins Nursing Central, 06/01/15, 06/30/17
- Certified Phlebotomist, National Healthcare Association, 06/01/15, 02/28/22
Affiliations
- Good Shepherd Ministries Church
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mobile Paramedical Examiner
Quest Diagnostics ExamOne
12.2015 - 07.2021
Certified Clinical Medical Assistant
Johns Hopkins Outpatient Center, Urology Department
03.2014 - 04.2017
Office/Patient Coordinator
Gary Burton, M.D., LLC; Mercy Hospital
08.2010 - 11.2013
Night Auditor/Front Desk Clerk
National Institute of Health; The Edmond J. Safra Family Lodge
07.2010 - 07.2012
Office Manager
Intelevent, LLC
02.2009 - 07.2010
High School Diploma -
Northwestern Senior High School
Certified Clinical Medical Assistant - Medical Assistant
Fortis Institute
Some College (No Degree) - Nursing
Howard Community College
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