Lisa Eiselin
San Rafael,CA
Summary
Attentive and focused healthcare professional. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Joel S. Erickson, MD + Thomas P. Young, PhD, NP
2020.01 - Current
- Developed Standard Operating Procedures and Material Safety Data Sheets (MSDS).
- Training and onboarding new staff.
- Prepare procedure rooms, obtain vital signs, perform intake assessments, execute post-procedure breakdown and sterilization of equipment via the autoclave.
- Assist NP/MD during minor procedures.
- Collect lab specimens, centrifuge use, file and trend results.
- Ensure compliance with CLIA waiver regulations.
- Implement administrative streamlining measures resulting in heightened productivity and cost efficiency.
- Created an online platform for cosmeceutical sales, yielding $2,000 monthly revenue.
- Manage accounts and oversee procurement of supplies.
- Oversee prior authorizations for specialty medications.
- Provided exceptional customer service and severe as primary point of contact for diverse patient population.
Brand Ambassador
MKTG
2013.01 - 2022.12
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations, sales, and promotions.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge
- Ensured accurate representation of various brands by maintaining consistent messaging.
- Provided insight to companies on client demographics and needs.
Bartender
Boca Pizzeria
2015.10 - 2019.03
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Development Specialist
Hansel Auto Group
2012.01 - 2015.09
- Responded to new and existing car sales inquires, scheduled customer visits, and provides a professional introduction to Hansel's sales department.
- Analyzed customer feedback surveys to identify areas of improvement in the customer journey.
- Responded to customer internet sales inquires, phone calls, and internet chats with the goal of scheduling an appointment to visit with the salesperson on the showroom floor.
- Maintained customer relations via their CRM database of unsold customers with the goal of scheduling an appointment of sales.
- I was recognized for most appointments set for 5 consecutive months.
Education
Associate of Science - Nursing
College of Marin
Kentfield, CA05.2024
Certified Nursing Assistant -
North Bay CNA
Rohnert Park, CA06.2023
Associate of Science - Business Administration
College of Marin
Kentfield, CA05.2019
Skills
- Clinical care; vital signs, patient assessment, & EMR entry
- Customer service
- HIPAA & regulatory compliance
- IV Setup & catheter care
- Laboratory skills with autoclave, centrifuge, & sample processing
- RX administration; all routes
- Task Prioritization & Clinical Judgement
Accomplishments
- Initiated and managed the 2023 vaccination clinic between Marin Health and College of Marin Nursing Students. Injected over 40 employees.
Certification
- BLS
- ACLS
Continuing Education
- HIPAA
- NIH Stroke Scale
- Focus on Health Equity
- Unconscious Bias Training
- WHO COVID-19 Prevention
Timeline
Office Manager
Joel S. Erickson, MD + Thomas P. Young, PhD, NP
2020.01 - Current
Bartender
Boca Pizzeria
2015.10 - 2019.03
Brand Ambassador
MKTG
2013.01 - 2022.12
Customer Development Specialist
Hansel Auto Group
2012.01 - 2015.09
Associate of Science - Nursing
College of Marin
Certified Nursing Assistant -
North Bay CNA
Associate of Science - Business Administration
College of Marin
- BLS
- ACLS
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