Lisa Ervin
Ooltewah,TN
Summary
Experienced Senior Disability Specialist with extensive medical knowledge and claims management. Adapting and learning new skills are challenges that I enjoy. Self-motivation, commitment, and continuous improvement are my key core competencies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Senior Short Term Disability Specialist
Unum
03.2018 - Current
- Over 5 years experience adjudicating approvals, and denials with a caseload exceeding 130 claims within a 2 day turn around time.
- Continually adapting to policy and procedural changes and coverage benefits that apply to National Employers with over 10, 000 lives.
- Identified opportunities for continuous improvement within the department, implementing changes that enhanced overall service quality and efficacy of claims management.
- Exemplifies team spirit by mentoring co-workers with complex liability decisions and policy provisions that affect the claimants daily life.
- Consistently displays astute attention to detail, ensuring policies and procedures are administered correctly.
- Served as a liaison between claimants and employers to help expedite benefit approvals when necessary, advocating effectively on behalf of those seeking assistance through the disability benefits system.
- Managed complex cases involving multiple diagnoses or challenging circumstances, demonstrating exceptional problem-solving skills in navigating logistical hurdles.
- Demonstrated strong organizational skills by efficiently managing a high volume of cases concurrently while maintaining meticulous attention to detail and accuracy resulting in 100% AQCS agreeance for over 12months.
Postal Clerk
United States Postal Service, USPS
04.1998 - 06.2007
- Enjoyed working with diverse group of coworkers and supervisors to accomplish 100% customer satisfaction related to our products and services.
- Prioritized and organized tasks to efficiently ensure all packages were delivered within the service standard despite high volumes of mail, peak seasons, and staffing concerns.
Mental Health Technician
United States Air Force
10.1988 - 10.1996
- Demonstrated a level of Responsibility by documenting observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Maintained patient confidentiality displaying empathy, professionalism, and discretion in delicate scenarios to miliary members and their families.
Education
Bachelor of Science - Legal Studies
The University of Tennessee - Chattanooga
Chattanooga, TN06.2017
Skills
- Leadership
- Effective oral and written communication
- Organization
- Team Building
- Adaptability
- Attention to Detail
- Problem-Solving
- Decision-Making
Timeline
Senior Short Term Disability Specialist
Unum
03.2018 - Current
Postal Clerk
United States Postal Service, USPS
04.1998 - 06.2007
Mental Health Technician
United States Air Force
10.1988 - 10.1996
Bachelor of Science - Legal Studies
The University of Tennessee - Chattanooga