Lisa Estep
Ormond Beach,FL
Summary
Results-driven professional with expertise in crisis management and community education. Proven ability in outreach coordination and customer relationship management, enhancing resource awareness and satisfaction levels.
Overview
10
10
years of professional experience
Work History
Contractor
Flagler Open Arms Recovery Services
Bunnell , FL
05.2025 - Current
- Educated community on Narcan usage, increasing awareness of its importance in overdose prevention.
- Coordinated outreach efforts to inform individuals about available substance abuse resources, enhancing community support.
- Established presence at events, delivering support services to individuals with substance abuse disorders, fostering connections to essential resources.
Store Manager
Brook Valley Management
Daytona Beach, Florida
05.2025 - 02.2026
- Oversaw daily operations, enhancing store performance and profitability.
- Supervised and trained up to 60 employees, fostering high productivity.
- Implemented visual merchandising standards to enhance product displays and attract customers.
- Resolved customer complaints, achieving high satisfaction ratings consistently.
- Developed staff schedules to optimize labor resources and reduce costs.
- Monitored inventory levels, placing orders for supplies to prevent shortages.
- Organized team meetings to align on goals, strategies, and operational challenges.
Production Manager
Brook Valley Management
Daytona Beach, Florida
07.2023 - 05.2025
- Oversaw daily production operations across five departments to maintain workflow efficiency and quality standards.
- Managed team schedules to maintain adequate staffing for production shifts.
- Reviewed production orders, schedules, delivery dates, and inventory levels to ensure product availability.
- Trained new staff on production procedures and equipment operation to enhance team capability.
- Conducted regular meetings with staff to review progress and resolve operational concerns.
- Implemented safety protocols promoting a secure work environment for all employees.
- Monitored employee attendance records, enforcing disciplinary actions when warranted.
- Mediated conflicts among departments to promote collaboration and teamwork. to foster a harmonious work atmosphere.
Store Manager
7-11 Franchise
Daytona Beach, Florida
01.2021 - 07.2023
- Optimized store performance through effective management of daily operations.
- Trained and supervised staff on customer service best practices, resulting in improved customer interactions.
- Developed staff schedules to maximize labor efficiency and meet operational needs.
- Implemented visual merchandising standards to enhance product displays and increase sales.
- Resolved customer complaints promptly to uphold high satisfaction levels.
- Conducted daily operations, including cash handling and store opening/closing procedures.
- Managed inventory tracking and conducted physical counts, minimizing losses.
- Balanced sales, reconciled cash, and processed bank deposits for operational continuity.
Rbt
Arc of St. Johns county
Saint Augustine, Florida
09.2019 - 01.2020
- Provided one-on-one interventions for clients with autism spectrum disorder, adhering to individualized behavior plans.
- Implemented behavior intervention plans under the guidance of a Board Certified Behavior Analyst.
- Executed targeted behavior interventions in client sessions, addressing specific needs with precision and accuracy.
- Assisted individuals with developmental disabilities in daily living activities, enhancing their independence and quality of life.
- Documented and tracked client progress using appropriate data collection methods.
- Collaborated with multidisciplinary teams to enhance client care and support services, contributing to holistic treatment approaches.
- Communicated progress in therapy sessions clearly to families.
- Maintained safety of all individuals during treatment by enforcing safety protocols.
House Manager
ME Medina
Palm Coast, Florida
03.2016 - 08.2018
- Managed daily household operations, ensuring overall organization and efficiency.
- Coordinated schedules and appointments for family members and staff to maximize time efficiency and productivity.
- Implemented behavior intervention plans for clients with developmental disabilities, promoting skill acquisition and personal growth.
- Collaborated with a team to monitor client progress and adjust strategies based on data analysis.
- Maintained detailed session records, including progress notes, logs, incident reports, and updates.
- Instructed clients in social skills training techniques such as positive reinforcement and prompting.
- Supported clients in developing self-help skills, fostering independence in dressing, toileting, and eating.
- Provided crisis management using de-escalation techniques like redirection and calming strategies.
Education
High School Diploma -
Wise Private
FloridaAssociate of Science -
Keiser University
Daytona Beach, FLRegistered Behavior Technician -
Florida International University
Miami, FLSkills
- Community education
- Crisis management
- Visual merchandising
- Staff training
- Outreach coordination
- Customer relationship management
Timeline
Contractor
Flagler Open Arms Recovery Services
05.2025 - Current
Store Manager
Brook Valley Management
05.2025 - 02.2026
Production Manager
Brook Valley Management
07.2023 - 05.2025
Store Manager
7-11 Franchise
01.2021 - 07.2023
Rbt
Arc of St. Johns county
09.2019 - 01.2020
House Manager
ME Medina
03.2016 - 08.2018
High School Diploma -
Wise Private
Associate of Science -
Keiser University
Registered Behavior Technician -
Florida International University